By: Rob Carpenter
W hat a Convention! This was my 14th consecutive one and it was awesome seeing old friends, meeting new friends, and seeing friends I hadn’t seen in a while. It was great building on those relationships. That is what I always felt was the best part of Convention. Cultivating relationships. It is what makes being in a franchise worth it. I made sure I took advantage of every bit of it as well. So much so I even lost my voice from talking way too much (just ask the people that sat at the bar table with me each night). It was worth it. Convention always re-energizes me. I come back to my office all pumped up and ready to take on the world. I hope those of you that went to Convention came back with that same energy. Most importantly, do not let that energy die. Do not put
Agreement trying to make sure it is a document that protects not only the Home Office, but you as owners as well. I feel we were able to achieve that. We have also spent a good bit of time discussing ServiceTitan. I am hopeful we will get to the point that the program is doing everything it needs to do for all types of businesses. As FAC CO-Chair, I promise it will be my No. 1 focus for 2017. As I wrote this, Neighborly just rolled out and I am excited for what it may bring. While it may feel like some competition between the Dwyer brands, if it can generate new leads, then I see a win/win for everyone. I want to thank our outgoing FAC members John Van Orden and David Ambinder. They worked tirelessly on your behalf and I appreciate everything they did this year. I
things off that you know you need to do to grow your business. Things like hiring that next tech, even if you are not sure you need him yet. At least get him in the
" Cultivating relationships. It is what makes being in a franchise worth it. "
welcome David Sipp and Kim Owczarzak back to the FAC as the winners of the last election. I look forward to working with them for another year. Finally, as you continue to push that momentum
pipeline so you are ready. Evaluate your rates! Can you implement an increase using the “fours and eights logic I have described on Team Web many times? Review your phone processes with your CSRs. Make sure they are following your scripts and processes and are booking every job they should. Review your Commercial business. Are you getting the business you feel you should? If not, reach out to Anthony Garbacik and ask for help. Do not let the Convention momentum die. So what has your FAC been doing the last year? We spent a good amount of time focusing on the FDD and Franchise
from Convention, do not hesitate to reach out to other owners. As a franchisee, you are a part of the greatest business model there is, franchising! You have 118 business partners you can tap for advice and guidance. Utilize the network to your advantage. Feel free to reach out to your FAC members as well as they are there to help. You can also reach out to me personally any time 7 a.m. to 11 p.m. ET Monday – Sunday on my cell (301) 471-8383 (unless
Survivor, the Wizards or the Capitals are on). Here is to a great and very profitable 2017!
12 TOOLS OF THE TRADE® | EDITION 1 2017
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