By: Shelley Blaszak
B efore launching the Mr. Handyman® 2017 Convention General Session, President J.B. Sassano honored the memory of Kris Talley and his 10 years of contributions to the Mr. Handyman system. “Kris was a joy to be around and is fondly remembered by many throughout our system. He served on our Recruiting and Retention committee, helped other owners as a mentor, operated as a field training center and helped their business reach the Million Dollar Club,” Sassano said. “Our hearts and support continue to go out for Cindy Parks-Talley and their daughter Kristie.” Sassano also announced that the awards would feature the newly-named “Kris Talley Heart of Mr. Handyman ” Award to continue his legacy in the future. A Year of Transitions Last year was full of transitions and continued integration into Dwyer Group® and the rebuilding of the Operations team. Sassano thanked everyone involved for the positive progress made with our new leadership, Home Office, Franchise Advisory Council (FAC) and the system. “We also welcomed new team members at the Mr. Handyman Home Office as well, and Joel Welsh, Sarah Brunette, Rita Ross, David Powers, and Brian Muessner have already made their marks in their respective areas,” Sassano said. The rollout of ServiceTitan was paused as the Technology Committee, Mr. Handyman and ServiceTitan teams worked to improve the integration of ServiceTitan from Toolbox last March. To successfully move forward, ServiceTitan needed several adaptations to meet the needs of Mr. Handyman’s time and materials’ operating model. With the help and dedication
of Jo McCabe, Mike McCalley, David Sipp and Skip Wyatt partnering with the Home Office and Dwyer Group IT team, the system made the necessary adaptation and migrations re-started last fall. Sassano announced the year’s record sales of $72.1 million were achieved along with several other impressive milestones as
our franchisees continued to build their businesses: • 70% of Mr. Handyman businesses exceeded 2015 sales • 62 businesses experienced a record year • 16 businesses surpassed $1 million in revenue • David Scott achieved $2 million in sales
Five new owners were inducted into the Million Dollar Club: • Glenn and Mindy Mappus • Stephen Johnson • Dan Hastings • Michael Campbell • Mike and Libby Mccalley “The Mr. Handyman magic sales number for businesses open three years or longer is $500,000 in annual revenue, and I’m proud to say that 67% of our businesses are above that level,” Sassano said. “We started measuring against this benchmark in 2012, and have expanded the new target to $750,000.” Commercial sales have been a big driver of Mr. Handyman’s
4 TOOLS OF THE TRADE® | EDITION 1 2017
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