ToolsOfTheTrade-Ed1-Final

JOEL WELSH ' s Challenge: identify one key convention takeaway

By: Shelley Blaszak

Congratulations to the top five 2016 sales increases over 2015: 1. Allen and Penny Ellison: $428,391 2. Glenn and Mindy Mappus: $392,527 3. David Scott: $367,447 4. Stephen Johnson and Kyle Johnson: $323,543 5. Bob Langreder and Darla Grubbs: $278,276

V ice President of Operations Joel Welsh’s Operations Update at Convention celebrated franchisees’ successes, the Operations team, and 2017 initiatives. “We had a lot of change last year on the Mr. Handyman® team and I’m proud of the exceedingly strong group we have assembled to provide a mix of talent and skill sets to our owners,” said Welsh. “I’ve been part of other franchise systems, but never another group of owners with as much passion, energy, and drive for the business, as Mr. Handyman !” Franchisees’ Successes Quarterly milestones are one metric to report on success achieved by franchisees when they exceed a previous sales milestone by a minimum of $1,000 per week, for the entire quarter. Welsh said 62 owners achieved at least one quarterly milestone in 2016! Other outstanding year-over-year (YOY) performances included:

Operations Team & Support “Last year, David Powers, Rita Ross and I joined the Home Office team,” he said. I’m supremely confident our current Operations team is poised to help owners grow their revenue and profits.” Mr. Handyman is planning on significant growth this year and hired a new franchise consultant (FC), Brian Meussner, to continue the team’s overall commitment to a culture of service and support. Welsh also said he and each of the FCs have been cross-trained on ServiceTitan to serve as additional resources and as the first line of assistance to owners who have successfully migrated from Toolbox. “I want the Operations team to grow professionally and personally so they can be the best people in their lives and with their families,” he said. “We care about our owners in the same way. If owners meet their financial goals, we know that drives your ability to meet the goals you’ve set for your personal lives.”

• 41 business with a YOY increase greater than $100,000 • 19 businesses with a YOY increase greater than $200,000 • 17 Incentive Trip winners • 62 businesses with sales over $500,000

8 TOOLS OF THE TRADE® | EDITION 1 2017

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