Competency Definitions: Systems & Technology
Knowledge and utilization of systems and tools to enable execution of strategies and objectives
Foundation Uses common functions of basic systems and software • Pulls sales, share, and KPI reports that track ADUSA’s in - store and online performance • Accesses and utilizes intranet and internal applications • Uses mobile device functionality in concert with tablet / PC • Applies a working knowledge of ADUSA’s digital processes/structure • Pulls sales, share, and KPI reports that track ADUSA’s performance • Leverages cross functional partner subject matter experts • Demonstrates basic understanding of ADUSA’s technology platforms, specific to area of responsibility such as: • Navigation of ADUSA’s sites & platforms work (Desktop, Mobile Web, and Mobile App) • Item setup & content management solutions
Advanced Applies knowledge of systems and software to manage the business • Leverages ADUSA’s technology platforms to inform and execute ADUSA's omnichannel strategy and relevant category plans • Participates in technology roadmap discussions, and makes data-driven recommendations for omnichannel consumer experience enhancements • Collaborates with cross functional partners, including PDL, to access and leverage omnichannel consumer insights that drive action • Uses site merchandising, content management, digital marketing, and CRM (Customer Relationship Management) tools to monitor for opportunities and drive data-driven actions for their businesses • Uses business intelligence tools, including the basic functions and processes • Identifies technology issues that need improvement and recommends necessary changes
Mastery Applies extensive knowledge of the most complex systems and software and assists others in their use • Partners with Leadership to establish a long-term vision for ADUSA’s technology platforms , site functionality, and omnichannel consumer experience based on technology trends • Develops, refines and/or evaluates new technology • Anticipates gaps or opportunities to develop capabilities • Focuses on future state – understands new technologies, systems and business applications • Uses CRM tools for strategic planning and business solutions • Uses business intelligence tools identify opportunities and resolve complex issues • Uses external data resources to gather insights in order to influence or design strategy • Supports and develops others as a subject matter expert
• Assortment planning tools • Web analytics reporting • Omnichannel data & reporting
• Consumer insights and loyalty solutions • Forecasting, planning & allocation systems • Online marketing & promotional tools • Pricing software tools & reports • Product review & syndication solutions • Accounting Systems
105
Made with FlippingBook Online newsletter maker