Competency Definitions: Internal & External Communication & Documentation Ability to communicate with internal partners and external suppliers, Great Local Brands and organizations; communication may be in a variety of formats, including formal presentations and required documentation
Foundation Presents information clearly and logically, interacting with others in a professional manner • Writes clear and concise e-mails, letters, presentations, proposals, etc. • Communicates in a timely and focused fashion • Organizes straight-forward information in an organized and logical manner • Communicates openly – sharing good and bad news • Uses the appropriate mode of communication to fit a situation • Directs communication to the appropriate level of the organization • Provides just the right amount of information, not too much, not too little • Understands the liabilities of sharing company sensitive information externally • Documents discussions and conclusions in a clear and concise manner
Advanced Communicates complex technical information in an understandable way • Communicates frequently and effectively so that team members, and others, are well informed of critical information that impacts their roles • Shares lessons learned, competitive information, supplies knowledge, etc. with others • Interprets information and disseminates to appropriate people in the organization • Facilitates communication across functional areas • Assists in the preparation and delivery of effective and well received oral presentations using visuals and other appropriate media • Provides feedback to colleagues in an open, respectful and direct manner • Documents important discussions and decisions to ensure common understanding • Understands and follows the required approval process (e.g., Legal, HR, etc.)
Mastery Ensures that communication is tailored to the audience and provides information required for success • Ensures that internal and external team members have the quantitative and qualitative information they need to be successful • Maintains poise and responds effectively to difficult questions and concerns raised by others • Develops and delivers presentations and proposals that are clear, concise and appropriate for the level and scope of the audience • Helps others to organize their thought and concepts into clear, concise and action-oriented messages • Actively shares business building ideas and insights across the organization • Provides consulting assistance to teams to improve capabilities and use of available tools • Fosters a culture reflecting ADUSA’s core values where people share ideas openly with colleagues • Maintains ongoing documentation of discussions and decisions to ensure follow through and consistency
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