MY CIPP
Tell us a little about your career and background. I joined the CIPP as a qualifications administrator in December 2008 and have since progressed my career through various roles within the company. I was the qualifications team leader for many years and then made the move to project manager in December 2021. However, my passion has always been in education, so in June 2022, I took the opportunity to become the education services manager. Additionally, I’m a CIPP deputy designated safeguarding and prevent person. Over the years, I have successfully completed numerous qualifications and undertaken training to continuously evolve my personal confidence and competence, which completing any qualification gives. I’m currently studying a transformational leadership qualification to further develop my leadership skills. What are your day-to-day duties at the CIPP? My day-to-day is very varied, which I really enjoy. I line manage the education services project executive and the education project support. I also help the education services team to drive excellence and professionalism as I review and analyse feedback and implement internal processes. Additionally, I work closely with the education manager, working on standardisation, improvements and the operational delivery of new products. In my role, I’m involved in many projects which relate to the customer relationship management system, the learning management system (LMS) and our new products. I also work closely with the digital learning team around the operational side of delivering the qualifications on the LMS. What does your role mean to you? I really enjoy my role within the education department. It constantly challenges me and enhances my personal development. I’m very fortunate to work with such an amazing team. The role is very rewarding, particularly when it comes to coaching the team to help them reach their full potential. Supporting students is an area I’m passionate about; we’re developing this within the department to enable us to provide more support for students. What does a typical week look like for the education services team and how do you support students through their qualifications? A typical week for the education services team involves the operational coordination and administration of all qualifications, while ensuring all academic processes, rules and regulations are adhered to. The processes are driven by the qualification timetables and include processing student enrolments, preparing results for moderation and the release of results. With new qualifications regularly being added to the IPP Education (IPPE) Ltd portfolio, such as the Payroll Specialist Certificate (PSC), how can completing a qualification with IPPE help an individual in their career? Completing the PSC will give students the in-depth knowledge and skills they need to enhance their career by highlighting the complexities surrounding payroll legislation and contractual obligations. This will, in turn, help to raise the profile of the payroll and pensions professions. n
Vicky Hilton ACIPP Education services manager
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| Professional in Payroll, Pensions and Reward |
Issue 100 | May 2024
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