Israir is a Leader in Accessibility
הורים יקרים שלום, סיפורי הכנה יכולים לעזור לילדים להתכונן לקראת פעילות או חוויה גם אם הם לא מוכרים. הסיפור מציג אתגרים שעלולים לצוץ ודרכי התמודדות שיכולות לסייע. בנוסף, הסיפור מארגן את רצף השלבים של הפעילות על מנת להגביר תחושת שליטה וביטחון. על מנת לסייע לילדכם להגיע מוכן לטיסה, הכנו עבורכם שני סיפורי הכנה:
In the Israeli reality, where more and more individuals join the circle of accessibility consumers due to age, medical condition, or life circumstances, we at Israir view this as both a responsibility and a mission. We invest significant efforts to provide all our customers with equitable, respectful, independent, and safe service. We are determined to increase the percentage of people with disabilities who go on vacation. Promoting accessible tourism is at the heart of our endeavors, and it is especially important in these times when victims of war are added to this circle. Israir's aircraft are equipped with a specialized narrow wheelchair that enables passengers with mobility impairments to move about during the flight. Additionally, we would like to inform you that most aircraft seats - excluding emergency exits, the first row, and premium seats - have armrests that can be raised and lowered to allow for easier and safer access. Our air, ground, and call center staff undergo professional training and receive regular updates to improve service for people with special needs. Some staff members are even certified in sign language and will be happy to communicate, even to a limited extent, with deaf passengers. Israir is also proud to be the first Israeli airline to implement safety instructions in Braille - a small
and families with special needs. The stories in the booklets help to prepare emotionally and experientially for the trip, focusing on potential challenges and coping strategies - and everything is available for free download on the Israir website. As part of our involvement in the hotel industry, we collaborated with the Israeli startup TRAVAXY, which maps hotel rooms worldwide according to precise accessibility criteria. This allows you to choose a hotel that meets your needs and enjoy comfortable and respectful accommodation. This year, we launched a new and user-friendly website. All information about accessibility accommodation is detailed on it, from flying with a service animal to transporting essential medical equipment. Flying with a disability? Contact us, and we will be happy to assist you on your way to an accessible and fulfilling vacation. Our accessibility department has expanded and is available to help you tailor your flight and vacation experience to your needs—via email, telephone, and WhatsApp. Our bot provides initial information, and immediately afterward, you can speak with a human representative from the accessibility team, who will be happy to assist. Israir accessibility team +972-73-3944238 Special_Assitance@israir.co.il
סיפור הכנה לטיסה
סיפור הכנה לקראת עלייה למטוס
מתייחס לטיסה עצמה מרגע העלייה למטוס ועד לנחיתה.
מתייחס לכל השלבים מרגע ההגעה לנתב"ג ועד לעלייה למטוס.
השלימו בסיפורים את הפרטים האישיים והוסיפו תמונות במקומות המסומנים. ניתן להשמיט עמודים שאינם רלבנטיים עבור ילדכם.
הקריאו את הסיפורים לקראת הטיסה, כדי שיסייעו בהכנה לטיסה, ויהיו כבר מוכרים ביום הטיסה. בסוף הסיפור הראשון יש טבלה, אותה ניתן להדפיס ולסמן את השלבים שעברתם בדרך למטוס.
טרם הטיסה ניתן ליצור קשר עם צוות הנגישות של ישראייר לטובת סיוע ותיאומים: special_assistance@israir.co.il | ) (גם בווטסאפ 073-3944238
מאחלים לכם טיסה נעימה ורגועה ישראייר החטיבה לפיתוח ידע, אלו״ט
solution with a significant impact. This year, we launched a unique campaign to protect our passengers' wheelchairs, using a dedicated tag attached to each wheelchair to ensure that everyone handles it with respect and care throughout the journey. Israir is a long-standing partner in the "Shaveh Pitu'ach" initiative of the Joint Israel Beyond Limitations, the National Insurance Funds, and Zionut 2000. We are committed to developing accessible tourism solutions that alleviate concerns and encourage more and more people with disabilities to go on holiday. Among other things, we have developed flight preparation booklets in collaboration with ALUT for children
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