Temporary Staffing
Solutions A quality, cost effective service
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Overview
What makes us different?
• Temporary Staffing Solutions (TSS) is our temporary agency that provides our clients with access to a trained and experienced temporary staffing pool. • This ensures that a quality, cost- effective service is maintained and delivered at your properties at all times. • We can assist with a wide variety of on-site roles including concierges, cleaners, caretakers, security, estate operatives and more.
Quality Temporary Staff All staff receive extensive training with access to a Concierge Academy and a minimum of 10 mandatory and role-specific online courses.
Experienced R&R Staff You can utilise the skills and experience of our existing staff. Priority of shift is given to our permanent staff, ahead of our staffing pool.
24/7 Operation A 24-hour, 7 days a week
operation with calls taken by our dedicated in-house team, meaning we can act as soon as your need arises.
Purpose
Our Reputation Rendall & Rittner is a market leading managing agent, responsible for a growing residential portfolio that currently stands at more than 80,000 homes. Established in 1990, the business continues to expand at an impressive rate, managing a wide range of property types from small high- end buildings through to some of the UK’s largest regeneration schemes. We have established a strong reputation for our standards of service and are one of the few managing agents regulated by RICS with Investors In People platinum status.
Enhanced Pay Rates We offer and pay temporary staff the highest rates in the industry, and R&R staff working via TSS also receive an enhanced rate.
Competitive Pricing Whilst paying more and training more than all other agencies, our charge rate remains fully competitive.
• Improve the quality of temporary staffing and services provided to our developments. • Utilise skills of permanent R&R staff who want to work additional hours. Historically they were working through external agencies.
• Commitment to paying our staff the highest rates in our industry.
• Create talent pathways for external candidates.
DBS Checks We now complete DBS checks on all positions of responsibility including concierge, security and supervisory positions, giving our clients added comfort and security. No other temporary staffing solution completes such DBS checks.
Service Delivery A dedicated team of Account Managers work in partnership with the R&R Estate Operations team with regular site visits ensuring service levels and client needs are met.
• Provide value for money through the services provided via TSS.
Benefits of TSS
• As an Investor in People Platinum accredited company we are an employer of choice, which helps us to attract and retain talented employees enabling us to provide better, more consistent service to residents and clients. • TSS’s access to our permanent employees improves the quality of service we offer because they are skilled, experienced and familiar with our processes and procedures. • The calibre of external temps we attract and recruit is higher than agencies in our industry because of the significant pay differential. This is ensuring greater staff engagement, commitment and reliability.
• We are not dependent on temps who work for multiple agencies or property management companies, who are all working to different expectations and procedures. • We are able to control the number of hours worked by our temporary staff, ensuring they are taking sufficient rest, benefiting their performance and wellbeing. • We undertake quality assurance checks to ensure our high standards are met. This includes out of hours site visits - something that no other temporary staffing agency is able to offer. • Consequently, we have greater control on service delivery and the management of service challenges as and when they occur. People had pride working for your organisation. People expressed that pride came from working for an organisation who wanted to do the best for clients; that was viewed as a leader in the sector and that treated people well. ” Investors In People Assessor
To find out more or request staff, please call 020 7430 8087 or for out of office enquiries 07931 158 414 . Alternatively, email tss@rendallandrittner.co.uk Contact us
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