RENDALL RITTNER &
Raising Retirement and Later Living Standards
Strong locally
based specialists
OUR KEY RETIREMENT LIVING SERVICES INCLUDE:
At Rendall & Rittner our goal is to provide safe, comfortable, worry free and ultimately enjoyable retirement and later living. Our approach focuses on understanding the needs of residents through high levels of personal communication, allied to sensitivity and thoughtfulness. And it is this focus on personal customer service that plays to our strengths and which receives such positive feedback from clients and residents.
For most of our 30+ years in property management we have specialised in retirement living nationwide, working with residents, developers, landlords and Right to Manage (RTM) companies that we act on behalf of at a wide variety of developments. All our team members working in retirement living receive specialised training focusing on the specific requirements of later living, so you can be sure you are dealing with people who understand the needs of residents and clients alike. Underpinning it all is a commitment to great service and communication that runs right across our team.
A personal, flexible approach
Excellent communication and proactive approach
Dedicated, qualified and professional team
Regular meetings with residents to ensure a quality service is maintained
Robust financial management and health and safety standards
24/7 emergency support
Transparency, accountability and value for money
Thorough consultation on major issues
Strict monitoring of maintenance contracts
Compliance with all legal and regulatory requirements including health and safety
Ongoing staff training
We are a member of, and are actively involved with, ARHM and abide by their code of practice
Strong
values
We are incredibly proud of our many accreditations and awards, recognising our total commitment to the highest standards of service.
Our goal is to provide safe, comfortable, worry free and ultimately enjoyable retirement and later living.” Don Kennedy Area Director and Head of Later Living
Our exceptional track record in managing all aspects of retirement and later living developments is centred on our values and people focused approach to customer service excellence and the highest professional standards. Our founding values of professionalism, quality, integrity, working together, communication, trust and responsibility continue to drive us forward today. Alongside our The Property Institute (formerly ARMA) and Investors in People Platinum accreditations, and RICS regulation, we are also members of ARHM which we are actively engaged with at board level and which provides specialised standards for the retirement and later living sector. We currently manage senior living homes nationwide via our network of offices principally in Bournemouth, London and Manchester. Our retirement portfolio is spread countrywide, but with an emphasis on some of the coastal locations that are favoured retirement hotspots, such as Bournemouth. Our network of offices and locally based Property Managers enables us to provide an expert service, supported by good quality locally based contractors.
Rendall & Rittner founded by Duncan Rendall and Matt Rittner 1990
office team members 600+ on-site team members 1,500+ annual rent and service charge collection £450m
Strong resident communication Our Property Managers will sit down with residents every month for a meeting. This proactive approach to communicating with residents ensures any issues are quickly discussed and promptly dealt with.
We offer a range of communication tools to suit our later living customers as we know they have differing needs. These include our free web portal, email, telephone and attendance at coffee mornings (subject to an invitation of course)! We also recognise that many of our later living residents prefer to receive information through the post. Annual meetings are held to discuss the budget for the forthcoming year and annual accounts. We ensure that a capital expenditure plan is in place for every development, so that cyclical redecorations and major works are adequately planned and funded.
Most of our developments have a part-time or full-time House Manager providing residents with precise assistance as and when they need it. Community is really important too, so many of our properties have a residents’ lounge, along with other shared facilities, where residents can socialise together as and when they want to. Our Retirement living offering encourages the formation of residents’ associations so residents can get together as a community to help shape decisions on the management of their living environment.
Strong services
They are supported, as required, by experts in our ‘Centres of Excellence’ offering specific expertise in a wide variety of services including amongst others: • Health and Safety • Finance • Legal • Company Secretarial • Insurance. So you can be assured of great service from highly knowledgeable people at all times, together with a focus on value for money and regular involvement. Our broad range of retirement living, property and estate management services also includes: • On-site staff recruitment and development • Maintenance, cleaning and security Our Property Managers are members of IRPM and importantly they are each aided by an Assistant Property Manager so they can be responsive to your needs and resolve any issues as quickly as possible.
People had pride working for your organisation. They expressed that pride came from working for an organisation who wanted to do their best for clients; that was viewed as a leader in the sector and that treated people well.” Investors In People Assessor Latest Assessment
Strong people Our employees are the key to our ongoing success. We recognise that it’s our people that makes us who we are, and we therefore strive to recruit, retain and develop the best. From our loyal senior leadership team to our graduate trainees, we have built a culture where our people feel valued, rewarded and respected. We are very proud of our Investors in People Platinum status, which places us in the top 2% of employers internationally. It is a clear demonstration of how we place as much importance on the professional and personal growth of our employees as the growth of the business. Our dedicated Operations division plays a crucial role in providing support, coaching and guidance to our on-site team members. It is enabling the delivery of exceptional on-site operations and the highest levels of customer service. Every property is assigned a dedicated Property Manager who is closely involved with all aspects of the service provided, as well as a lead Director.
of our employees would recommend R&R to others 89% 87% employee satisfaction rating
Strong
There continues to be excellent OHSW practice at Rendall & Rittner, particularly in the areas of leadership, information management and the management of contractors. There is significant evidence that the organisation is continually striving to improve, and this is supported by the awards and certifications already received.” British Safety Council Auditor, 2023 Audit
compliance
Our clients and customers can have peace of mind that their buildings and finances are safe and secure when they work with us.
There are new and enhanced statutory and regulatory regimes, spearheaded by the Building Safety Act, which are creating greater obligations on our clients than ever before. We are able to provide rigorous and wide-ranging advice to ensure compliance including: health and safety; financial; insurance; Company Secretarial and legal; lease; warranty and maintenance. Health & Safety The health and safety of everyone involved in our business is a key consideration in all that we do. Our policies and processes, governance and training are enabling us to make continual performance improvements, ensuring we remain a leader in health and safety within our sector. Our dedicated Health and Safety team oversees safety for all our sites, providing support and advice for on-site team members, property managers and our clients. Our British Safety Council audit score was 97.01% in 2023. Finance Sound financial control is the cornerstone of our professional property management, enabling our clients to rest assured that
their funds are professionally managed and protected. We are regulated by RICS which guarantees financial compliance. Our in-house team provides comprehensive bespoke financial reporting to meet clients’ needs. We remain innovative in our approach and always look to enhance the efficiency and excellence of our financial service. Insurance Our highly experienced in-house insurance team have many years’ experience ensuring our clients’ assets are fully protected. We can arrange cover on every type of residential scheme and have extensive access to market leading A+ rated insurers enabling competitive premium rates and wider levels of cover. Procurement We leverage the scale of our portfolio to implement bulk procurement initiatives for the benefit of our later living clients. Our industry leading procurement programme has resulted in lower costs and better levels of service in areas including utilities, M&E services, insurance and lifts.
A new generation of homeowners and clients are demanding new and simple digital solutions. To meet these needs, large investments in innovation and technological development are required. We have been able to make these investments which will put us at the forefront of the industry.” Richard Daver Group CEO, Rendall & Rittner
Strong
technology Recognising that technology is playing an increasingly vital role in the way we provide our services, we have invested in developing MyPlace a new market-leading property management tech platform. It brings together all aspects of property management, providing a complete and transparent picture for our clients and customers.
The new platform is intuitive, engaging and easy to use wherever you are. By improving efficiency it is empowering our people to deliver the best service in our industry. Investing in our own proprietary platform is bringing considerable benefits including being able to continually update it to stay ahead of growing sector requirements.
Strong sustainable communities
We have been committed to developing and managing sustainable developments for many years, first receiving recognition for our approach in 2010. We know that we have a vital, intrinsic role to play in creating sustainable homes and places. We ensure our management is active, inclusive, safe, well-run, thriving and environmentally sensitive, so enabling people to live more sustainably, whilst reducing the impact of our activities. We are committed to: • Environmental – implementing sustainable initiatives across all our managed sites and within our business. • Social – actively engaging with our clients, customers and communities instigating initiatives which have a positive social and economic impact. • Governance – setting and reporting on robust, progressive targets through our accreditations including Investors in People and ISO 45001. Community development is at the heart of what we do. At our developments we aim to recruit our people from local communities, prioritise local suppliers and engage with local charities. We have been working with green energy providers for a number of years which saved 12,766 metric tonnes of CO2e in 2023. We have used Delphis Eco’s professional plant-based cleaning products for more than five years across many of our schemes.
RENDALL RITTNER
People led, technology enabled, service driven
Operating throughout the UK
CONTACT Don Kennedy don.kennedy@rendallandrittner.co.uk Tel: 020 7702 0701 www.rendallandrittner.co.uk
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