Strong resident communication Our Property Managers will sit down with residents every month for a meeting. This proactive approach to communicating with residents ensures any issues are quickly discussed and promptly dealt with.
We offer a range of communication tools to suit our later living customers as we know they have differing needs. These include our free web portal, email, telephone and attendance at coffee mornings (subject to an invitation of course)! We also recognise that many of our later living residents prefer to receive information through the post. Annual meetings are held to discuss the budget for the forthcoming year and annual accounts. We ensure that a capital expenditure plan is in place for every development, so that cyclical redecorations and major works are adequately planned and funded.
Most of our developments have a part-time or full-time House Manager providing residents with precise assistance as and when they need it. Community is really important too, so many of our properties have a residents’ lounge, along with other shared facilities, where residents can socialise together as and when they want to. Our Retirement living offering encourages the formation of residents’ associations so residents can get together as a community to help shape decisions on the management of their living environment.
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