MMS Endodontics December 2017/ January 2018

THE ART OF SAYING NO

Business owners can find it hard to say no. If you say no, you can be left with thoughts like “What if I miss out on an amazing opportunity?” or “Can’t I take on just one more project to hit my revenue goal this month?” However, saying no can be extremely empowering and good for your business. Steve Jobs, co-founder of Apple, once said, “People think focus means saying yes to the thing that you’ve got to focus on. But that’s not what it means at all. It means saying no to the hundred other good ideas that there are. You have to pick carefully. I am actually as proud of the things we haven’t done as the things I have done. Innovation is saying no to 1,000 things.” It can be tempting to jump at every new opportunity or challenge presented to you, especially when you are dedicated to growing your business. However, there are certain instances in which saying no is completely necessary to the success of your business. Regardless of your niche, there is a saturation point at which you cannot take on more work. It happens when you are working long hours, when you rarely spend time with your family, and when your health and sleep habits are suffering. Suddenly, you don’t enjoy work anymore, and you are constantly stressed. When your work-life balance is slipping away, it’s time to say no.

Your business serves a specific demographic. But what about when you get a new offer from a prospect who falls outside your normal arena? Ask yourself, does it conflict with my demographic? Do I have enough expertise to be able to do the job? Does it hurt the image I’m trying to create around my brand? If you can say yes to these questions, say no to the prospect. It can be tempting to chase a new offer, but think long term about your business and stay true to your mission and goals. The secret to saying no is knowing not only when to say it, but when to say it right away. Saying no might mean you have to pass on one opportunity now, but it can open new doors for you later down the road. Be empowered by your ability to say no and use it to showcase the value of your work to others and yourself.

A 36-year-old male was presented to our office one week after an acute apical abscess associated with tooth No. 19. The acute abscess had been managed with clindamycin, prescribed by his dentist, and he was asymptomatic on the day of retreatment. We performed nonsurgical endodontic retreatment, during which time a mid-mesial canal was located, instrumented, and obturated. The 2-year recall radiograph shows complete apical healing. MMS Case Study

2-YEAR RECALL

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