HOSPITALITY “For the love of strangers”
The day was amped up significantly by Murray Thom with his theme “turning small ideas into healthy revenue streams” Murray Thom left school at 15 with no qualifications and by the age of 23, was managing director of CBS Records New Zealand, the youngest managing director in the group in the world at that time. Murray moved into his own business and amongst the many achievements included The Great New Zealand Cook Book which won global awards as well as releasing The Great Australian Cook book. The three inspiring future leaders and young speakers included Leon Hudson - Scholarship recipient, Ella Blake - Rising star Nominee and Sam Heaven - 2017 Pastry Chef of the year at NZ Chefs Hospitality championships who shared their stories and journey within the industry and the audience from all parts of New Zealand, North and South Island. Truly inspirational listening. The Annual Conference titled “Good as Gold”, showcased the Best of Kiwi Hospitality 2017 - certainly lived up to that title, again featuring some amazing diverse and wide ranging speakers that captured the obvious passion and success of the industry and the 3000 member services within and across the country. CEO Hospitality NZ Vicki Lee, addressed the respective forums with inspiring and positive openings for and on behalf of near 3000 members. A feature of the conference was the presence and introduction by Vicki of all board members who presented up on stage and provided a brief work life background. The board members gave an insight and how they represented all members for and on behalf of the industry which was widely applauded by all present. After the third and final day we attended the annual NZ Hospitality Awards night. What a great way to finish off three days of inspiration! The room was full of passion, and the applause towards the winners was just amazing. We cannot thank New Zealand enough for their amazing hospitality!
Following last year’s successful THA study tour of New Zealand in 2016 by THA’s Leadership team led by CEO Steve Old, where the continuation of a closer alignment established between our own Tasmanian Hospitality Association and Hospitality New Zealand continued in October this year. This year we (Madi Clark and Merv Saltmarsh) were fortunate enough to lead a team to Wellington, New Zealand to experience some true “Kiwi” hospitality. Together we and our Tasmanian award winners including Steve Irvine - Country Club Launceston (Employee of the year) and Sunita Kafle - Mures Upper Deck (Rising Star) went to the following: 1. Future leaders Day 2. 2017 Hospitality New Zealand Annual Conference 3. Industry Awards night These events were held at the magnificent Museum of New Zealand, Te Papa Tongarewa, an amazing building and history of this region. The Future Leaders Day featured the following inspirational entrepreneurs, leaders and the heads of the industry: • Valentine Dias: A former lawyer and investment banker who worked in London and is now the successful owner of Roxy. • Ray Letoa: Award winning bartender - Coco at Roxy • James Bennie (Hospotrain): Managing Director at NZQA - an accredited training company. Key messages for emerging leaders at this forum included learn, spread your wings, maintain your passion, get a mentor and make sure you always provide the client a positive experience. For member organisations - a similar theme and included, established shared values and standards for your business, always engage with your team, keep excitement going, benchmark against the best and most of all, give the customers the experience they tell everyone else about.
December 2017 www.australianhotels.asn.au
20
Made with FlippingBook - Online Brochure Maker