PAUL JUBB State President President’s Report
As we enter the busy month of December where we all look to celebrate another year and enjoy time with our families and friends, it is an opportune time to look back on 2017 and what we as an association have achieved and dealt with on behalf of our members. As we also look towards 2018, we must all remember that with a state election due in the first quarter of the year, the start to 2018 is going to be busy in more ways than one. I strongly encourage everyone to get their memberships locked in for what is going to be an important 2018 for the hospitality industry. I would also like to say a big thanks to Steve and the team at the THA for another wonderful year representing our members and industry and also wish all our members and corporate partners a happy and safe Christmas and a prosperous 2018. Looking back on the year just gone, some of the standout issues and outcomes for the THA were: - • Lobbying Government at all levels on issues such as energy costs, TasWater and trade waste, training and many other issues. • In alignment with the AHA as the national representative and governing body, the THA was pleased to announce the resigning of the Memorandum of Understanding (MoU) with the Fair Work Ombudsman for three more years. This MoU is significant for all our members as a strong and transparent working relationship wiht the industrial regulators. • The THA State President was offered a seat on the Premier’s Visitor Economy Advisory Council, along with the THA CEO on the steering committee as part of the T21. • The Great Customer Experience - This program has been able to provide real and verifiable information about the industry to support Government and industry policy. • Hospitality Awareness Program - A pilot school based version of the Hospitality Awareness Program was launched at Mountain Heights District School in Queenstown. An agreement was then struck with TasTAFE to deliver the program to the wider community. The success of the launch and the pilot has meant that the THA has been able to promote this program to companies like Murray Goulburn and Cadbury who have retrenched workers. • School Based Apprenticeships - The work completed by the Workforce Development team in conjunction with the Department of Education and Beacon Foundation, saw participant numbers increase significantly in the past year. • Ambassador Program - The THA Ambassador Program has enable the industry to reach out and promote hospitality and
its career options to 67 schools and up to 4,000 students over the last 15 months. • Corporate Partners - In the last 12 months, the THA have recruited fifteen new corporate partners who are now able to provide benefits to THA members. • THA & TasTAFE Awards for Excellence - the annual gala night took place in August at Wrest Point Hotel and was attended by more than 520 guests. This year’s event saw 111 Tasmanian venues across the hospitality sector nominate a total of 343 times with 52 presentations made throughout the evening. 2017 also saw three state winners go on to win at the AHA awards nights and be recognised at a national level. • Hospitality Review - Since going digital with the THA’s bi- monthly magazine in October 2016, the distribution and readership has continued to grow. The data obtained confirms the readership increasE but has also provided valuable information across other areas. This information greatly assists with future planning. On this platform, the industry magazine can now be read on any mobile device so members can keep up to date with news where ever you are. • Social Media - In the last 6 months the THA have revitalised their online presence with a new website and consistent, high production value content on social media. On Facebook, they have almost doubled their page likes, and have increased engagement with content such as videos spotlighting members & events as well as insightful articles from their staff. • Employment Relations & Business Improvement - The THA has been able to actively track and measure specific pinch points or trends in the level of support provided, to assist with future planning and support as determined by our members ER related activities measured in the past twelve months, indicate more than 50 member contacts per month including advice and support and pleasingly has shown a reducing trend with regards to non-compliance.
December 2017 www.australianhotels.asn.au
5
Made with FlippingBook - Online Brochure Maker