A ‘call’ can take a variety of forms with NG911. In the future, 911 call- takers will be able to receive, process and store rich data that comes in as text, pictures or videos from the public and other sources.
integrated medical response based on a patient’s need. It allows EMS to reduce costs while preserving resources for genuine emergencies. In today’s digital world, that is the ultimate benefit. For patients in rural areas where help often takes longer to arrive, it can mean sav- ing lives. Says Gainor, “Technology is the only thing that narrows the gap and gives the patient a chance for a better outcome.” n
rich digital information and images can deploy limited resources more effectively and efficiently. Instead of automatically responding with lights and sirens, dispatchers will have more options. Fales envisions a future where a low-risk caller complaint “could be referred to a nurse for a thorough exam and an appointment made at a clinic.”
patient’s electronic medical record with PSAPs and paramedics and linking 911 call data to that record. Privacy law restrictions remain an issue, but record sharing provides an opportunity for improved continuity of care. MANAGING RESOURCES EFFECTIVELY At a time when demand for EMS is on the rise, dispatchers empowered with 5
NG911 enables this more unified,
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