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As one of the newest additions to Helping Hands, our Knaresborough branch is already making an impact under the leadership of Branch Care Manager, Victoria Charles. With a career built on achieving high standards and a passion for leading by example, Victoria is committed to delivering exceptional care in the community. “ Throughout my career, I have always strived to achieve high standards in everything I do. This ensures that I lead my team with a ‘lead by example’ approach. Joining Helping Hands has given me the opportunity to develop my career with their remarkable support, enabling me to provide exceptional care services in the area where I grew up. My knowledge of the community and existing connections are helping to ensure the success of the Knaresborough branch in every aspect. I lead with a person-centred approach, engaging with all customers to build strong relationships and mutual understanding. By getting to know them personally, I ensure they feel valued and supported. The team and I work closely together, prioritising support for one another to keep the branch running smoothly and efficiently. With an open-door policy, we foster an environment of transparency and collaboration, ensuring that both staff and customers receive the highest level of care, ultimately delivering a premium service.” Building Success
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