eqpaymaster EOUINITI
EQUINITI - a few facts A heritage going back to 1836, the same year the Arc de Triomphe was inaugurated in Paris – they have paid Veterans ever since Interactions with 31 million shareholders and pensioners, shareholders, pensioners and annuitants in 2017, roughly the same as the GDP of Vietnam 4,300 people work for EQUNITI, just over the number of people who broke the world record for the largest human DNA helix (4,000 people). which is more than the population of Australia Paid over £160 billion to
Client focus
combining people and technology intelligently, to deliver high quality outcomes for clients
“Project One as a business is very focused on delivering the outcomes to
EQPaymaster, part of Equinti Group, is a specialist pension, benefits and payments service provider, combining people and technology intelligently, to deliver high-quality outcomes for their clients and customers. As a strategic partner, they deliver software solutions and services at scale, supporting over 9 million pension scheme members, and in 2017 paid over £31 billion to 3.5 million customers - that’s one in five UK pensioners. Compendia – Equiniti’s web-based platform, is used by EQPaymaster themselves, as well as by in-house teams to administer their own pension schemes, consultancies and other third-party administrators. It has won 10 industry awards in the past two years. With their pensions experience dating back to 1836, EQPaymaster’s outsourced solutions help the occupational pension and life & pensions industries deliver high-quality customer service and stay one step ahead of evolving legislation. Their expertise allows scheme trustees, sponsors and insurers to de-risk through analytics, data cleanse and rectification and unlock the true value of people-related data.
their clients.” Ric Williams, CEO.
The challenge The EQPaymaster business has been affected by both external and internal factors. These include: greater emphasis on the client and customer experience increasing digitisation increasing regulation and the costs of compliance the appetite to remove the uncertainty around the future cost of pensions through transfer to insurance companies. These four themes come together with the focus on data and data quality. EQPaymaster wants to grow its share of the market. Ric Williams, and his Executive Team, stood back from the business and identified that to achieve this they needed to implement some changes. Ric commented, “it is important to me that everyone in the business is thinking about the client and customer outcomes we are delivering and judges everything we do by the quality of those outcomes.” It was clear to Ric and his team that if they didn’t intervene, the business would not meet the performance levels, both financial and non-financial, to continue to grow profitably. It was important to secure the support of the Group Executive, and the budget to fund the Transformation Programme to move forward.
RIC WILLIAMS CEO, eqpaymaster
Market changes in this competitive environment are driving EQPaymaster to assess what they need to do to sustain their position as one of the leading third-party administrators and providers of pensions, flexible benefits and data services to this sector. News at One met CEO, Ric Williams, who told us more about their Transformation Programme that will take them through to 2020. This will result in EQPaymaster building the capability required to optimise a simplified way to do business and engage effectively with their clients, customers and the wider market.
angie glover consultant, project one
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