Client focus
“What’s really important to us as an organisation is trust, and we want to work with partners who we can trust. From the one piece of work we’ve done together, I would trust Project One to work on future projects with us.” Mike Madine, Head of Asset Management Transformation
creating an unrivalled customer experience
Did you know that Northumbrian Water Group (NWG) is one of ten regulated water and sewerage companies in England and Wales, providing services
Every day, they supply 1,104 megalitres (that’s 1.1 billion litres) of water, drawn from reservoirs, rivers and groundwater sources, where it is collected and stored. It is treated at their works before being delivered by a network of pipes to homes and businesses across the North East and South East of England. In the North East of England, the Company also collects the wastewater from homes and businesses, delivering it to treatment facilities where it is treated before being returned to the environment as either clean water or sludge which can be recycled as fertiliser or used to generate energy. NWG has an ambition to be the leading provider of water and wastewater services. Working with customers and stakeholders, they have long-term plans in place to become the industry leaders in Asset Management, and in doing so, deliver an unrivalled customer experience. News at One met Board member and Programme Sponsor, Ceri Jones, and Head of Asset Management Transformation, Mike Madine, to find out more about their business-led, technology enabled programme that would take them through to 2020.
to just under 4.5 million people?
NWG employs 3,100 people and operates:
• 55 water treatment works • 303 water pumping stations • 326 water service reservoirs • 25,678.3 km water mains • 413 sewage treatment works • 29,923.1 km sewers (including 13,510 km of transferred network)
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