Staying Relevant Digital is at the top of everyone’s agenda, both internal and customer facing. We led the programme approach to formalise the provision of application business services, through Application Programming Interfaces (APIs), building in efficiency and standardisation to the way the new digital banking layer interacted with the legacy core systems. The organisation had several offshore digital delivery factories, and we injected the required expertise to set-up and drive a scaled agile delivery approach, enabling, for example, targeted customer messaging to mobile devices. In one of the UK subsidiaries, we led the programme to enable Apple ‘Siri’ voice payments. For each of the above, we helped to define the strategy and drive the implementation towards a single digital technology platform. One of the European Divisions needed to re-platform its legacy core banking platform to enable its products to stay relevant to the customer. Not all complex change goes to plan. We have the experience to undertake programme recovery, and here we recovered the failing Programme Management Office (PMO) function, turning around a new delivery plan, utilising a combination of our programme management expertise alongside our mixed-shore PMO service.
two major regulatory challenges that we helped our client face into. Our teams worked across the initiation, design, delivery and migrations streams, dealing with changes to complex legacy platforms, that in some cases had not seen significant change in many years. The programmes involved significant customer implementation was seen as a great success. Furthermore, in a very topical theme of the national political agenda, we have been working on the architecture and design support into the Brexit Programme, ensuring that solutions were joined up and fit for purpose across the Pan- European landscape. Controlling Global Portfolios of change With several billion pounds of change delivery being undertaken each year, strong interaction and migration, and the resulting smooth provided the required Enterprise Architecture experience to shape and design assure one of the European business unit portfolios. We injected a delivery assurance team to ensure the initiatives were mobilised cost effectively and in line with business expectations. In addition, across the Global Sales and Distribution portfolio, we provided the portfolio management expertise to ensure spend and key delivery milestones remained visible and under control. control and governance is essential. Our teams have
Data is integral to business today and making efficient use of available customer and corporate data is a key enabler of staying relevant. We worked in both the Operational Data areas and the IT Delivery Management Information area with consultants from our Digital Information Service, driving optimisation in the use of data, particularly in the form of Part of the organisation’s cost challenge was the sheer scale of its back-office operations and the cost of customer contact. We provided a small team to manage several proofs of concepts for a range of automation initiatives, including AI and robotic solutions. We led a number of these successful initiatives through to delivery, all enabling an increase in efficiency and a reduction in back- office cost, for example; leading the solution architecture definition work to streamline global customer correspondence, and providing the design assurance statements via mobile devices, as well as the implementation of optical character recognition for the Asian market. Keeping Pacewith Regulation Financial Services is one of the most heavily regulated industries. The ‘ringfencing’ of the UK Bank and the European GDPR were global reporting. Cost Reduction around several deliveries, including the ability to view
Client focus
The European CIO, said “The Project One team was instrumental in managing a Central Design Team for a large and complex financial/ IT change programme. Expert programme managers provided support and drive for some of the more challenging elements of the programme. Their collective work the team and overall delivery experience have contributed to the huge success of the programme. A hugely valuable partnership.” ethic, desire to be an integral part of
Financial Services Transformation The challenges facing global financial service organisations are many and varied. Staying relevant to ever more demanding customers; competing with new low overhead digital market entrants; keeping pace with increasingly tighter regulation, all whilst managing and reducing operating costs. These conflicting agendas are complex and even more so when operating across global geographies and business unit silos with the constraints of ageing underlying technology platforms. Global change portfolios are complex in their nature. Over the last three-years, Project One have supported a number of team-based initiatives with one of the leading global financial services institutions, helping to navigate the change landscape across a range of programmes. We provided deep change leadership experience, along with the requisite Financial Services and functional expertise, across shaping and delivery phases in several complex, global initiatives.
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