News at One - Issue 14

tom update


From April 2018, we’ve been working to define our future as we develop our Target Operating Model (TOM). The input from the whole team at the summer event was a key part of this process. The implementation of the TOM presents a fantastic opportunity to move Project One to the next level - building on our track record of delivering significant change for major organisations and enabling our success for the future. We will build-on and enhance our vision for being a “leading independent, consulting business; known for consistent excellent delivery in transformation and change”. Our strategy to achieve this vision is built on three core platforms:

1 2 3

Developing valuable insight in our areas of expertise Building on our relationships to act as trusted advisors Operating a robust and resilient business

TERRY HOLLAND - Managing Director defining our future


Providing a clearer view of our services is critical to our future success; and it’s equally important to underpin these with the intellectual property and content to help our customers with their most difficult challenges and support our team in delivering them; these will include: Go to Market Themes - these may be industry sector or function specific Insights & Points of View - connecting customer challenges with the need for our services Delivery Assets - to improve the quality and repeatability of the services we deliver to our customers The unique Project One Way - that defines how we work with our customers through the application of our values, experience and services.

We’ve developed a more structured view of our market proposition. The fundamental essence of our proposition is that we will remain a change- first business with four principle services:

elcome to this issue of News at One, in which I’m excited to share with

you our latest news and insights.

1. Shaping Change

2. Delivering Change

4. Information management

3. Enabling Change

Celebrating 20 years of delivering change 2018 marks the 20th anniversary of Project One. It was great to see the whole company come together at our annual summer event to celebrate our heritage and plan towards our future. I was incredibly proud to see the enthusiasm and energy as everyone collaborated during the interactive workshops, to help shape and develop our organisation.

Excellent delivery I’m always delighted to see the outstanding work being delivered by our team, across 24 different countries, as we support our customers’ most critical change initiatives. We’ve highlighted a selection of our recent customer success stories from Virgin Media, ReAssure, EQPaymaster (part of Equiniti Group) and Northumbrian Water and I hope you enjoy reading them. To find more customer stories, please take a look at our website, LinkedIn page or speak to one of our team of Account and Business Development Directors.

our new customers We have recently welcomed (or re-welcomed) seven new customers to Project One, including: Standard Life Aberdeen, The AA, Yorkshire Building Society and PHS Group. We’re thrilled that they’ve selected Project One to help them on their key transformation and change journeys.

These four distinct services keep change delivery, as it has always been and always needs to be, at the very heart of our business.

And finally, we’ve appointed our very own Project One Consultant, Phil Michell, as our TOM implementation lead. Phil will be spending time with each account team over the balance of 2018 and looking to get everyone involved, whilst establishing and driving a comprehensive plan of change into 2019. I look forward to updating you on our progress in the next edition.

I Hope you enjoy this issue of News at One. Best regards,

04 PROJECTONE.COM - issue 14

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