SKE Quality Objectives 2024
• 95% on time product delivery. • Achieve customer satisfaction score (CSAT) of 90%. • Respond to technical service requests within 24 hours. • Generate quarterly inventory cycle count report and provide analysis. o 90% inventory accuracy against part numbers counted. o 98% inventory accuracy against total number of components counted (excluding positive adjustments). • Generate quarterly nonconforming product (NCP) reports and provide supplier and product defect analysis. • Engineering change request (ECR) closure rate of 90% based on established closure criteria. • Machine shop work order completion rate of 90%. • Lost time due to injuries or unplanned absences for the machine shop of 5% or less. • Maintain ISO 9001 and ISO 17025 accreditation status.
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