Throughout the year, metrics data is measured and gathered by process owners or other assigned managers so that the data can be presented to the General Manager and Quality Team. The data is then analyzed by the Quality Team so that the General Manager and Quality Team can set goals and make adjustments for the purposes of long-term continual improvement. Metrics, along with current standings and goals for each objective, are recorded in the Management Review module in the QT9 software and is controlled under the SKE Procedure Management Review . When a process does not meet a goal, or an unexpected problem is encountered with a process, the corrective and preventive action process is implemented to research and resolve the issue. In addition, opportunities for improvement are sought and implemented, for the identified processes. Any process performed by a th ird party is considered an “outsourced process” and is controlled under the SKE Procedure Outsourced Processes .
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