The use of Salesforce
Hawkesworth started using customer relationship management system (CRM) Salesforce at the start of 2024. “Salesforce has made it so much easier to manage our client reporting, but it’s also made us more sustainable too,” says Darren. “It’s completely cloud-based, so we don’t need physical servers on-site, helping us reduce our carbon footprint. “We can also keep key documents on the system and engineers can submit expense requests electronically, reducing our use of paper as an organisation.”
Staying green and keeping clients happy
Client satisfaction and eliminating waste go hand-in-hand at Hawkesworth. “We review our engineers’ availability once a week and arrange visits so they can complete all local testing in the same trip,” says Darren. “This means our engineers make fewer journeys. In busy cities, our engineers may also car share or use public transportation to get to site.” “As a leading PAT testing company, we do everything we can to reduce our overall environmental impact, as our ISO 14001 accreditation shows. All companies, no matter their size or purpose, have a part to play in helping the planet and ensuring it stays green and safe for future generations.”
You can find Hawkesworth on the Facilities Services Framework (EFM3141 NW). Please email Darren Tonge or call 07792 576944 for a chat about how Hawkesworth can help you with your PAT testing and EICR requirements.
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