The Nest | Vol. 1, Iss. 1

THE NEST INSIDE Jaybird Senior Living (formerly Senior Housing Management) (pg. 1)

Vol. 1, Iss. 1

Community Spotlight: Prairie Hills at Tipton (pg. 4) Arlington Place at Red Oak Dare to Dream (pg. 6)


www. jaybi 1-800-366-6716


As of November 2nd, 2020, Senior Housing Management, Inc. has officially rebranded. The “SHM” brand was strong, however, it is important in this rapidly changing environment to have a brand that is timeless and recognizable. I am excited to announce that we will now be known as Jaybird Senior Living (JSL). The first step took place on October 26th, with the renaming of our Facebook Page. The Jaybird Senior Living website made its debut on November 2nd, whose domain name is As the days and weeks go by, we will continue to make changes as we grow from a strong foundation to an even more promising future. It is important to note that despite changes to our company’s name and visual components, our core values

and mission remain steadfast in our dedication to the seniors we serve. Our teammembers continue to lead the senior living industry. “Jaybird” was my mother’s nickname. For me, the Jaybird brand is a reminder that we are taking care of someone’s mother or father. To be sure, it is a tremendous responsibility and a privilege, and it is surely one our entire organization takes seriously. The company’s namesake serves as a reminder of those values that my mother worked so hard to instill in me. First, good things come from hard work, modesty, and discipline. Second, integrity is the engine that drives all good outcomes. Finally, and perhaps most importantly, we must treat everyone with respect. Respect is fundamental to our Red Carpet philosophy, which is inherent in all we do.


Red Carpet Service truly means something different to each individual, which is why we place such a high value on getting to know our residents, teammembers, and professional partners on a personal level. Our Dare to Dream Program is a living example of our mission in action, as we strive to make at least one dream come true each month in every one of our senior living Communities. Dreams range frommodest to elaborate and are brought to fruition by teammembers across our portfolio who know the value of showing kindness to others. To be sure, providing Red Carpet Service is not just a standard, but an honor. Jaybird Senior Living Mission Statement DEMONSTRATE EXEMPLARY RED CARPET SERVICE IN ALL WE DO “ ”


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Core Values

INNOVATION Generating new ideas, thinking outside the box, easily grasping new ideas INTEGRITY Being open and honest trustworthy and accountable COMPASSION Demonstrating passion, care, and respect to all we encounter COMMITMENT Displaying loyalty,dedication, and commitment in any situation EXPERTISE Representing JSL as experienced professionals making positive impacts in the senior living industry and beyond

BETTY, RESIDENT A r bo r Ga r den P l ace

4 Eggs beaten 3 C Sugar 3 Tsp Baking Soda 1 ½ Tsp Salt 1 ½ Tsp each of Cinnamon/Cloves 1 Tsp Nutmeg 2 Cups Pumpkin (16 oz) 1 Cup Oil 1 CupWater 3 ½ Cups Flour 1 ½ Cups Nuts (Optional) Cream eggs, sugar, pumpkin, oil, and water. Add dry ingredients. Grease two 9” bread pans. Bake at 350 degrees for 55 minute to one hour. Betty’s Pumpkin Bread Recipe


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COM Prairie Hills at Tipton

To some, a family consists of only blood relatives; those who share genetics, distinguishing features, and prominent traits. For Prairie Hills in Tipton, Iowa, family has less to do with a common ancestry and more to do with collective experiences, genuine compassion and a love for the simple things in life. Prairie Hills has been Amy McAtee’s home away from home since July of 2011. McAtee began her tenure at the community as a Resident Assistant, working her way up to Director in 2017. She’s not the only familiar face on the Coordinator team either. Shari Slaton, Community Relations Coordinator, has been with Prairie Hills since 2009 and actually trained McAtee when she was hired as a fellow caregiver on third shift. Charlene Daisy, Culinary Coordinator, began in 2008 as a Cook before a promotion to Culinary Coordinator. The same can be said about Andrea Williams, who began her employment with Prairie Hills as a Resident Assistant in 2017 before a promotion to Life Enrichment Coordinator.

Located in the heart of Eastern Iowa’s Cedar County, Prairie Hills at Tipton is owned by Healthcare Trust Inc. (HTI), a non-traded real estate investment trust based in Carlsbad, CA, focusing primarily on health care-related assets. This exceptional community is one of eleven HTI properties operated by Jaybird Senior Living. 563-886-1584 219 SOUTH CEDAR STREET TIPTON, IOWA 52772 WWW.PRAIRIEHILLSLIVING.COM



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“The majority of our team began as frontline staff. We’ve all worked very hard to get to the positions we’re in now and have a shared belief of what Prairie Hills should be for our employees and residents,” says McAtee. “We understand that no role is more or less important than another and support each other in times of celebration and struggle.” “We cannot say enough good things about the staff and the way [our mother] is cared for. Everyone treats her like family and they call her Grandma. They tell her they love her and, believe me, she loves all of them.” says the Webb Family. Crystal Jacobus, Memory Care Coordinator since 2016 plays a big role in this testimonial. She led the successful Memory Care expansion in 2018. The correlation between Prairie Hills and family ties continues through all ranks and residents and that begins and ends with their leader. “Amy has always led by example. She takes on any task with enthusiasm and energy,” Slaton shares. It’s not uncommon to hear stories of McAtee filling in on the weekend in the kitchen; preparing Mickey Mouse-shaped pancakes or covering an overnight shift for a Resident Assistant. “She is always the first to lend a hand or give support to our residents, their families or our team members.” The Prairie Hills family has much to show for their dedication as well. Neal Slaton, Maintenance Coordinator, was recognized by the Iowa Assisted Living Association, as the Hero of the Year in 2018 for his exemplary red carpet service to residents. The organization again recognized Prairie Hills in 2019, naming the site Property of the Year. Most recently, the Community was given the Jaybird Senior Living (formerly known as Senior Housing Management) Superior Customer Service Award in 2019 based on their prospective resident tour process.

Left to Right: Charlene Daisy, Culinary Coord.; AndreaWilliams, Life Enrichment Coord.; Crystal Jacobus, Memory Care Coord.; Amy McAtee, Director; Shari Slaton, Community Relations Coord.; and Neal Slaton, Maintenance Coord. Not Pictured: Laura Ahrens, RN, Health Care Coordinator

“Working with Amy and her team for the last three years has been amazing. From the moment you walk in the door, you can tell Prairie Hills is a special place where people are treated like family members,” beams Lyla Erwin, Senior Portfolio Leader for Jaybird Senior Living. “The team is, above all, tremendously dedicated. They all want the very best for their residents and have high expectations that they hold each other accountable to achieve.” Erwin has acted as the Community’s Operations Manager since Jaybird Senior Living began managing the property in 2018. During that time, Prairie Hills achieved 100% occupancy and financial goals that had previously been unmet. Despite their many high accolades and frequent positive recognition, the group remains incredibly humbled by their achievements and feels the greatest sense of accomplishment in their day- to-day routines. They are most proud of the Community’s close ties to the City of Tipton and other philanthropic groups in Cedar County. “It’s so gratifying to

receive positive feedback from local organizations and be part of events that make a difference for our community members,” says Slaton. Much like typical families, the Prairie Hills family has had its fair share of highs and lows over the last fifteen years, but the goal has always stayed the same: Demonstrate exemplary red carpet service in all you do. Whether that hospitality is extended to residents, community members, coworkers, or vendor partners, Prairie Hills at Tipton has repeatedly shown what a family can accomplish when they put others first. Assisted Living Memory Care Respite Care


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We Still “Do!” Craig and Judy have been married for 58 years. While there are many couples that

have been together for this length of time, this couple’s relationship and love for each other thrives to this day despite the impacts of dementia. Melinda Shackelford, RN, Health Care Coordinator at Arlington Place of Red Oak, set out to make Craig and Judy’s dream anniversary come true. However, this anniversary would be unlike any you have heard of before. The pair are residents in Arlington Place’s Memory Care Gardens. Unfortunately, Alzheimer’s has taken much of Judy’s memory and, in her mind, she was still dating her sweetheart. Somewhat impatiently, Judy would ask, “Do you think he will ever ask me to marry him?” This became a daily conversation as she waited for Craig to pop the question. Over time, Melinda noticed Judy becoming more and more exasperated that Craig was dragging his feet. Craig was aware that their anniversary was approaching, so he and Melissa began discussing how they could make the event special for Judy. Together they devised a plan that would soon become a priceless experience for the couple and their loved ones. Melinda set up a private dining area in an empty apartment and decorated with fresh flowers, fine china, the glow of candles and romantic music to set the scene for one of the most incredible nights of Craig and Judy’s lives. Special care was taken by the Arlington Place team to ensure both Craig and Judy felt comfortable as they relived a moment in their shared history that meant so much to them. On that night, the couple celebrated their 58th wedding anniversary with a (re)engagement. The evening was complete with a champagne toast and an exuberant “Yes!” from Judy when Craig finally asked her to marry him. After 58 years, they still “do!”


712-623-1999 800 EAST RATLIFF ROAD RED OAK, IOWA 51566

Being a part of the Jaybird Senior Living family of communities means embracing a very special set of values. One of these values is ensuring that our team members get to know each and every one of our residents not only in regards to their care but also as a unique and vibrant person. Our goal is to make at least one resident dream come true each month in every one of our assisted living and memory care communities. These dreams can range from modest to elaborate based on the unique experiences and backstories of each individual resident. To date, we’ve made over 1,000 Dreams come true.

“Do you ever


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u think he will ask me to marry him?”


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NAME: Theresa Bigalk

NAME: Jenny Rupp

NAME: Karen Schacht

ROLE: Portfolio Leader

ROLE: Vice President of Sales & Marketing

ROLE: Portfolio Leader

SPECIALTIES: Team Building Sales & Marketing

SPECIALTIES: Quality Improvement Business Development

SPECIALTIES: Strategic Sales CampaignDevelopment ABOUT: Jenny has over 25 years’ experience within the aging services sector. As a dedicated servant leader, she is very excited to be part of the Jaybird Senior Living family. A native St. Louisan, Jenny resides with her poodle mix, Mr. Frisky, and enjoys spending time outdoors.

ABOUT: Theresa’s strenghts include her ability to empower team members with empathy and knowledge. Her expertise lies in Minnesota regulation, based on an extensive background in the senior living industry. Theresa enjoys decorating, traveling, hunting, and attending her children’s sporting events in her free time.

ABOUT: Karen earned her

Masters in Healthcare Administration and is a Certified Dementia Practitioner. She has won multiple awards, including National Business Women of the Year and Golden Heart Achievement Award. Karen’s hobbies include water skiing, volleyball, camping, hiking, and spending time with loved ones.


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Recognizing our teammembers for their exemplary red carpet service. Nominate a deserving individual to receive a Jaybird Achievement Award!

Introducing the Jaybird Achievement Awards





Candidates for this award will have demonstrated unmatched leadership of their community, resulting in happy residents, gratified teammembers, exemplary quality

To be considered for this recognition, candidates should be leaders in their field; training incredible caregivers, consistently achieving top quality assurance scores, and collaborating seamlessly within all departments.

Any community team member (excluding

Nominate a Jaybird Senior Living corporate teammember who has provided invaluable training, resources and/ or assistance in helping employees, communities or residents meet their personal/professional goals. This individual should live the Red Carpet philosophy.

Directors & Nurses) can be nominated for this award based on their superior responsiveness, spirit of service, and dedication to making their program the premier choice for seniors, their families, and job seekers.

standards and overall community success.




This award will be given to the community whose efforts to make a resident’s dream come true most profoundly embodies the spirit of the Dare to Dream Program. The dream should be a unique and priceless experience that truly and positively impacted the resident.

The candidate bestowed this award will have introduced a new resource, program or approach that has substantially benefitted the company and/or our residents.

For nominees in this award category, Red

Carpet Service extends outside his/her property. This award will be given to an individual who has made a positive impact on society through his/her own volunteerism and philanthropic efforts.



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Seniors First Safety Program

Jaybird Senior Living is committed to resident safety, going above and beyond common standards to mitigate harmful pathogens, including viruses such as the one that causes COVID-19. In order to preserve the safety of all who enter our Communities, Jaybird Senior Living has instituted the Seniors First Safety Program. Combining enhanced cleaning policies, procedures, and protocols with an Ecolab partnership, this new program is designed to amplify the safety of our residents and team members and is a manifestation of our commitment to those we serve.

The multilayered approach to protecting our residents and employees, includes:

Ecolab is a world-renowned leader in cleaning and disinfecting products and protocols. From food service and hospitality, to industry and health care, the company is applying innovation to solving everyday problems. Jaybird Senior Living’s partnership with Ecolab means safer living and working environments for those most important to us. “Ecolab’s hospital use disinfectants, innovative chemistry, onsite training, and local service team are a few of the reasons Kevin Russell and Jaybird Senior Living chose to partner with Ecolab,” shares Paul Geffre, Senior Corporate Account Manager at Ecolab. “Now more than ever, it is important to trust the cleaning products you use to help reduce potential exposure to pathogens. Ecolab’s proven products and personalized training programwill give Jaybird Senior Living the tools to make their guests comfortable and confident.”

• Ecolab cleaning products: Powerful disinfectants engineered by their team of over 400 Ph.D.s

• Amplified cleaning standards in every Jaybird Senior Living Community, including inspections and supplemental training from Ecolab, as well as health professionals • Utilization of the EvaClean

Infection Control System • Continued noninvasive infection screening


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It’s often the seemingly smallest acts of kindness that make the biggest impact.

Red Carpet Moments


LINN COUNTY, IOWA De recho Impact


Commun i t y D i rect o r

Res i dent

COVID-19 has repeatedly shone a light on the many leaders within the Jaybird Senior Living portfolio who demonstrate exemplary red carpet service in all they do. One such leader is Carole Mietelski, Community Director for Milestone Senior Living in Tomahawk, Wisconsin. Carole has dedicated herself to upholding the safety of her residents while providing unmatched health care. When a staff member is unable to work shift, it is not uncommon for her to stay on-site, exclaiming, “We’re all in this together!” Despite ever changing Coronavirus protocols, completing her administrator license classes, marketing the community, and picking up shifts as a caregiver, Carole has been a selfless example to her residents and staff. Her team describes her as a ‘tough cookie’ and the ‘calrm during the storm.’ Carole, thank you for your continued commitment to Milestone Senior Living!

On August 10th, a massive storm ripped through the Midwest causing widespread wind damage and destruction. One of the most impacted areas was Cedar Rapids, Iowa, which sustained 140 mph winds. Four Jaybird Senior Living properties are located in Linn County: Emery Place in Robbins and Corridor Crossing Place, Garnett Place and Prairie Hills in Cedar Rapids. Thankfully, no staff or residents were injured during the weather event, but buildings and grounds were impacted, requiring days of cleanup and repair. As a result of downed powerlines, many were without power for over a week. In response to the crisis, these properties offered immediate housing for seniors impacted by the derecho, or windstorm. Heartfelt thanks go out to the team members in these communities for maintaining safety with quick thinking, resident check-ins every 15 minutes, and generator procurement!

While visiting with Vivian and one of her long-time friends one day after Happy Hour, Arlington Place of Oelwein’s Life Enrichment Coordinator, Shenita, learned what a great golfer Vivian had been. The trio discussed the favorable weather and the need to get out for some putting practice. That’s when Shenita decided to bring the putting green to Vivian! While perfecting her short-game from the comfort of the Arlington Place hallways, Vivian was all smiles. As she lined up each putt, she would assess her stance, adjust her grip, and strategize her next swing. After each swing she would exclaim, “Yippie!” Vivian recalled many fond memories from golfing rounds past and was thrilled to have the opportuntiy to make new memories at Arlington Place. Way to go, Vivian! Thank you to Shenita and the Arlington Place team for coordinating this special moment for your resident!


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Sharing notable people, events, and accomplishments from across the Midwest.

A Little Birdie Told Us...

Edencrest at Beaverdale became SingFit PRIME certified, offering residents in Memory Care this ‘music as medicine’ program.

Rockstar teammembers were recognized during the monthly virtual Director Meeting onWednesday, August 26th.

Jerry Bell, Community Director at Sunset Park Place in Dubuque, Iowa, celebrated his 16th work anniversary on September 24th.

The Lakeside Village was awarded a $96.8K Coronavirus Relief Fund Employer Innovation Fund Grant from Iowa Governor Kim Reynolds.

Amy Lemke ‘returned home’ to the Northwoods where she now holds both the Rhinelander Director and JSL Portfolio Leader positions.

STANLEY Healthcare donated 37 boxes of hand sanitizer to our Communities on October 20th, totalling 222 gallons! Thank you!

Miranda Lewis, Director at Country Manor, began treatment in October for a cancer diagnosis. View a video of encouragement here.


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Why Now...? Moving in a Post-Pandemic World Written by Jenny Rupp, VP of Sales & Marketing

Additionally, social isolation takes a toll on the emotional and physical health of older adults. According to Pew Research Center, in the United States, 27% of adults ages 60 and older live alone. The likelihood of living alone also increases with age. Among women age 75+, nearly half live alone, placing them at greater risk of the health consequences of social withdrawal and isolation. Not to mention that we’re not entering a stretch of months where seasonal depression impacts people of all ages. While video chatting and virtual events help bridge connections with those living alone, many older adults do not have the resources or means to engage in video technologies. Clinical professionals agree that loneliness is a health concern among older adults, particularly those that live alone. Senior living communities remain a safe and viable way to combat the isolation and loneliness that result from sheltering in place during the coronavirus pandemic. At Jaybird Senior Living properties, professional Life Enrichment Coordinators offer a safer form of socialization with attentive oversight and

Planning the transition to a senior living community for a loved one is stressful even under ordinary circumstances. During a public health care crisis, the decision can be even more burdensome. Like many, protecting your loved ones against the coronavirus infection is your number one priority. Health care experts recommend carefully weighing the pros and cons of all options before making your move. If you work outside the home and are suddenly faced with the need to provide care for a parent or spouse, the risk of exposure to Covid-19 can be worrisome. Senior living communities offer a safety net to older adults during this unprecedented time. Infection prevention policies at senior living communities include enhanced sanitation protocols and symptom screenings, carefully orchestrated visitation and routine testing, among other precautions. People living with Alzheimer’s disease and dementia are in particular need of assistance remembering important hygienic practices such as washing hands.

management of social distancing best practices. From room-service style meal delivery services to programs-on-wheels, professional caregivers keep residents active and cheerfully engaged. Senior living communities remain the best choice for many older adults, particularly those living with a chronic illness who require assistance with activities of daily living, and seniors affected with Alzheimer’s disease or other related dementia conditions. It is natural to worry about your loved ones’ safety during the coronavirus pandemic, yet choosing a senior living community may be the best way to maintain your loved one’s overall wellbeing. Upholding the safety and wellness of our residents is the number one priority of Jaybird Senior Living. To learn more about Jaybird’s Covid-19 precautionary measures, or how we can seamlessly and safely move your loved one into a Jaybird community, click here!


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208 35TH ST DR SE, STE 500 CEDAR RAPIDS, IA 52403

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BY PHONE Tol l Free: 1-800-366-6716 Anonymous Feedback Hotl ine: 1-833-243-7326 BY MAIL 208 35th St Dr SE, Ste 500 Cedar Rapids, IA 52403

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