SURVEYOR
Reflections from José Domingos
ACHC President and CEO
TABLE OF CONTENTS CEO MESSAGE 01
In 1986, the North Carolina Accreditation Commission for In-Home Aide Services was founded. Forty years later, that organization is an internationally known accreditor with programs that span much of the continuum of care. ACHC has achieved a lot in four decades and I attribute our success to four constants .
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DEVELOPING NERDS
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ACUTE CARE SERVICES
LISTENING AS STRATEGY
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04
CHIPPING IN FOR CHARITY
COMMUNITY CARE SERVICES
1.
Quality Quality in healthcare is achieved at the intersection of safety, clinical effectiveness, efficiency, consistency, and patient- centeredness. ACHC Standards focus on these components. Our staff and surveyors have always been deeply committed to helping organizations maximize their individual capacity for measurable excellence. Innovation Innovation can be born of necessity or of curiosity – two very different sources. Both have served as an impetus for ACHC’s growth. When the COVID pandemic limited onsite surveys, ACHC developed the first virtual survey process approved by Medicare for certain programs. When hospital surveyors noted an increase in citations related to cleaning, sterilizing, and storing endoscopes, our team dug in
and wrote new standards with detailed guidance to clarify expectations and deficiencies significantly decreased. Accountability ACHC is the only ISO 9001-certified accreditor. That means we’re surveyed every year. If we expect accountability from our customers, we should expect it from ourselves. Without accountability, you drift. Being one degree off course doesn’t seem like much at first but over time, you miss the target entirely. That’s why continuous compliance matters. Caring I think healthcare calls you because you’re wired to care. You care about the details. You care about safety. You care about things others overlook. It’s the foundational impulse that also drives quality, innovation, and accountability.
BOARD OF COMMISSIONERS
3.
officers:
members:
Brock Slabach, MPH, FACHE chair Chief Operating Officer, National Rural Health Association Maria (Sallie) Poepsel, PhD, MSN, CRNA, APRN vice chair Owner and CEO, MSMP Anesthesia Services, LLC Mark S. DeFrancesco, MD, MBA, FACOG secretary Women’s Health Connecticut/Physicians for Women’s Health (retired) Leonard S. Holman, Jr, RPh treasurer Healthcare Executive and Consultant John Barrett, BSEE, MBA officer-at-large Senior Consultant, Quality Systems Engineering
Gregory Bentley , Esq. Principal, The Bentley Washington Law Firm José Domingos President and CEO, Accreditation Commission for Health Care Richard A. Feifer , MD, MPH, FACP Consultant, Advisor, and Board Member Denise Leard, Esq. Attorney, Brown & Fortunato Marshelle Thobaben, RN, MS, PHN, APNP, FNP Professor Emerita, California State Polytechnic University, Humboldt
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At ACHC, we’ve anchored our culture in the idea that a “nerd” is someone who cares more than average. We call ourselves Accreditation Nerds, but our customers are Accreditation Nerds, too. This community lifts each other–in skills and spirits.
These components that define ACHC are constant; they’ve been present for 40 years and counting. They are also what defines smart, modern accreditation: Programs that support stability today while helping organizations prepare for what comes next.
LEADERSHIP TEAM
José Domingos PRESIDENT AND CEO
Patrick Horine, MHHA VICE PRESIDENT, ACUTE CARE SERVICES
Matt Hughes VICE PRESIDENT, COMMUNITY CARE SERVICES
Jonathan Kennedy, CPA, MBA VICE PRESIDENT, FINANCE AND CORPORATE SERVICES
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