Sterngold Dental
Return Policy and Company Certifications
RETURN POLICY
COMPANY CERTIFICATIONS Sterngold Dental, LLC operates under a strict quality system which is compliant with the US Food & Drug Administration's Quality System Regulations and CGMP's. With a continued focus producing and delivering superior products and services, Sterngold Dental, LLC is certified to EN ISO 13485:2016 and MDSAP for the European Union, United States, Canada, Brazil and Japan. Sterngold also complies with the European Medical Devices Directive, (MDD) 93/42/EEC. FDA Quality System Regulations and MHLW Ministerial Ordinance No. 169.
Please review your invoice and products before opening the package.
All returns must have prior authorization from Sterngold. Please call our Customer ServiceDepartment at 800-243-9942 toobtaina return authorization number and clearly write the issued number on the outside of the Shipping package. All unopened products must be in resalable condition. A copy of the invoice or packing slip must be enclosed with the return. Return freight costs are the Customer's responsibility. Sterngold is not responsible for any lost or damaged products returned to us. Please allow 2 to 4 weeks for return processing. No credit will be provided for freight costs on original invoice. ATTACHMENTS, IMPLANTS AND CONSUMABLES No returns are accepted after 30 days from purchase date. Any opened products will not be accepted for credit. Any unopened product returned within 30 days of the invoice date will be subjected to a 20% restocking fee. ALLOYS Our 30-day product guarantee on all alloys permits the return of metal in quantities of 5-ounces or less. When returned within 30 days, credit will be issued at the original invoice price for the quantityofmaterialreturned(includingbuttons).Unopenedmetal returned within 30 days from delivery date will be issued credit at 20% off the original invoice price or intrinsic based on the current market, whichever is lower. CENDRES METAUX ATTACHMENTS AND CONSUMABLES No returns are accepted after 30 days from purchase date. Any unopened product returns will be subjected to a 20% restocking fee. Opened CM attachments and consumables will not be accepted for credit. OSHA REGULATIONS: To comply with Federal Regulations and Sterngold's infection control program, all items not returned in their original, unopened packaging must be disinfected and shipped in compliance with current OSHA rules. Failure to follow OSHA regulations will result in your package being returned at your expense. Items which can be used in the mouth must be disinfected and repackaged in a heat sealed envelope labeled with a notice of disinfection.
Sterngold Dental LLC's Quality Policy Statement
• We will provide our customers with consistent, superior products, components, and accessories at competitive prices, on time. • We ensure that our products and services meet or exceed the requirements of the Quality System guided by EN ISO 13485:2016 and the Canadian Medical Device Regulations, MDD 93/42/EEC, MHLW Ministerial Ordinance No. 169, Brazil ANVISA RDC requirements and the Food and Drug Administration’s Quality System Regulations and Current Good Manufacturing Practices. • We will strive for continued development of the Quality Management System and to meet or exceed all customer expectations.
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SUPPLIES & EQUIPMENT
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