GENERATIONS – Journal of the American Society on Aging
the courts on their own, is essential to an ongo- ing effort to achieve 100 percent access to justice. The SHC is successful because it: √ Has the support of the courts, the bar, and the legislature; √ Is staffed by trained lawyers who are nim- ble and ready to provide reliable information on any legal matter or court procedure; √ Provides extensive information on the court website, as well as court-approved forms and an interactive online form production program; √ Offers easily accessible information and forms in plain language, with most information also available in Spanish; √ Interacts and cross-trains with commu- nity partners; √ Educates and interacts with other court staff; √ Provides everyone with free neutral services;
√ Meets the public’s expectations and fre- quent preferences for remote services; and √ Offers an entry point to information about court matters, the availability of other legal ser- vices, and reliable referrals to those and other community services. A vibrant self-help center succeeds only when it is part of the continuum of services and efforts to help people of all backgrounds and ages. That continuum includes lawyers, law schools, libraries, and community groups, as well as government, nonproft, and social services agencies. Mary Jane Ciccarello, J.D., is director of the Borchard Foundation Center on Law & Aging in Burbank, Cali fornia. She served from 2007 to 2017 as director of the Self-Help Center of the Utah State Courts.
References Alteneder, K. 2018. “Self-repre- sentation Is Becoming the Norm and Driving Reform.” Fordham Law Review Online 87(26). tinyurl. com/yxj4jh55. Retrieved August 27, 2019. American Bar Association’s Stand- ing Committee on the Delivery of Legal Services. 2014. The Self-Help Center Census: A National Survey . tinyurl.com/y3pdq6hb. Retrieved August 27, 2019. Center for Elders in the Courts, National Center for State Courts. 2019. “The Role of the Courts.” tinyurl.com/yywnophb. Retrieved August 27, 2019. Greacen, J. 2016 . Serving Self- Represented Litigants Remotely: A Resource Guide. Washington, DC: Self-Represented Litigation Network. tinyurl.com/y6xnredu. Retrieved August 27, 2019.
Rothman, M. B., and Dunlop, B. 2005. “Judicial Responses to an Aging America.” Court Review: The Journal of the American Judges Association 42(1). tinyurl.com/yxt bfdan. Retrieved August 27, 2019. Utah Department of Health. 2017. “Percentage of Persons Aged 65 and Older by Local Health District, Utah, 2017.” tinyurl.com/y4up 7kuh. Retrieved August 27, 2019. Utah Judicial Council Standing Committee on Resources for Self- Represented Parties. 2006. Final Report: 2006 Survey of Self- Represented Parties in the Utah State Courts. tinyurl.com/y29ek4pr. Retrieved August 27, 2019.
Utah State Bar. 2019. “Public Ser- vices and Support.” tinyurl.com/ y5gqzrbu. Retrieved August 27, 2019. Utah State Courts. 2019a. “Self- Help Center.” tinyurl.com/ y5zzsa6g. Retrieved August 27, 2019. Utah State Courts. 2019b. “Self- Help Resources.” tinyurl.com/ y3uvb4yl. Retrieved August 27, 2019. Utah State Legislature. 2012. Utah Code Section 9-7-313. Section 313. Law Library Self-Help Center. tinyurl.com/y54j3x8u. Retrieved August 27, 2019.
98 | Winter 2019–20
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