ARTICLE Stephen Long
THA Great Customer Experience program (GCE)
Are you one of the venues that have participated in the Great Customer Experience program and experienced a venue awareness session where your staff are challenged and educated about: • The importance of your brand and its impact on the brand of your locality, region and state • The impacts of social media on your reputation and profit • How the costs of your venue eat away at the cash you take • What a great customer experience should be in your venue, and what they may need to do to lift standards now • How they are supported and what they need to be aware of to support your customers and other staff members • The things they need assistance with that cant be provided without our program
How we can help! Skill sessions provided by experienced and passionate hospitality professionals. These are: • Non accredited • Delivered at your venue, when you want them and in a way that suits you • Are valued by the venues that experience them Let’s look at some performance information: Venues who have had awareness or skill sessions as at May 31st -125 Venues across all regions -Over 1,000 staff members -3,300 different elements of skills
Summary levels of skills as follows:
Our testimonials are excellent – these engagements would not happen if we did not provide them: -At the venue in every phase -Free to the venue -Tailored to the venue -Delivered by people who understand the venue and staff challenges
Check out how we are progressing with so much success even across the season, it’s a tribute to our contractors – we have tried several different delivery streams, including RTO’s and the terrific increase in engagement coincides with our move to employ only experienced hospitality people.
There will be more contractors employed after 30 June this year to give us more capacity to deliver to you! It’s working - want to be included? Stephen Long P: 0439 100 290 E: stephen@tha.asn.au
June 2019 www.tha.asn.au
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