Premier Customer Guide

Contents

1.0

Premier Overview

4 4 4 6 6 6 7 7 9 9

1.1

Premier Service Standard Premier Service Summary Entry Qualifications Minimum Volumes Addressing Standards Indicia for Access-Standard Indicia for Access-Standard

1.2

2.0

2.1

2.2 3.0

3.1

3.2 3.3 4.0 5.0 5.2 5.3 6.0 6.1 6.2 6.3 6.4 6.5 6.6 6.7 7.0 5.1

Indicia Size

Return Addresses and Undeliverable Mail

Enquiries & Complaints Preparing Mailings Step 1: Format Separation

1 1 12 12 12 14 15 15 15 15 16 16 17 17 19 21 23 23 23 24 24 24 26 26 26 26

Step 2: CBC / OCR / Machineable / Manual Split

Step 3: Weight Band Separation

Sortation & Presentation

Minimum Bag Fills

Undersized Bags/Trays

Sortation

Presenting your Mailing items in Bags Presenting your Mailing items in Trays Presenting Mixed Weight Mailings Presenting Business Mail Large Letters

Final Labelling Requirements

7.1

Bag Label Examples

8.0

Consumables for Mailings

8.1

Blank bag/tray Labels and Bag Ties

8.2 9.0

Bags and Magnums

Documentation/Notification .tnt file (Posting Dockets)

9.1

9.2

Collection Receipt

10.0 10.1 10.2 10.3

Despatching the Mailing Pre-notification of Mailing 7 Day Rolling Forecast

08:00 24 Hour Pre-advice (. tnt file)

2

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