10.0 Despatching the mailing
10.1 Pre-notification of Mailing There are two stages Whistl must be advised of the Customer’s intention to post an Access–Standard National Posting. This will enable Whistl to ensure sufficient resources are at hand to meet the Service Standard. The two stages that the Customer must comply with are:
10.3 08:00 24 Hour Pre-advice (.tnt file)
The Customer must provide Whistl Customer Services with pre-notification by 08:00 on the day of collection of the postings intended for despatch for that day. This information will be supplied in the correct file format and either uploaded into Whistl Notify web based solution or sent by e-mail directly to Whistl Customer Services (whistldelivers@whistl. co.uk). Refer to Appendix H for the Whistl 24-Hour Notification Guide.
• 7 day rolling forecast. • 24 hour pre-notification. 10.2 7 Day Rolling Forecast
The Customer must provide Whistl Customer Services with a daily rolling forecast of their Posting intentions. The forecast will include anticipated volume of mailing items and where possible will provide details of the format of mailing items expected to be handed over on each of the next 7 Working Days.
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