Premier Customer Guide

Where bulky mail items are not of a single uniform thickness across the whole width and length, items must be bundled in such a way that the bundle is level and squared off at the ends. If an item is thicker at one end, the items must be counter stacked with the top half of the bundle turned the opposite way to the bottom half. Addresses must be facing upwards.. Bundles must not exceed the following weights: • 6.4kg if the bundles are stacked in columns to enable the container to be unloaded from the front and worked through to the rear without having to step on contents or stretch to reach the bundles at the rear of the container. • The volume of items in each bundle must be maximised to ensure the minimum total number of bundles are presented for a single mailing, subject to sortation requirements. E.g it is not acceptable to present 2 bundles for the same SSC each weighing 3KG; in this instance a single bundle of 6KG must be presented. Each bundle must be labelled as follows: • Unique Bundle ID Number. • Unique Originating Customer ID number. • Format. • Customer Name. • Service Indicator – DSA for Operator Access AGY for Agency Customer Postings. • Destination Office – Mail Centre name. • Selection Name – name of the Selection as listed in the Whistl Sort Database. • Standard Selection code. For bundles held together with strapping, the label may comprise a simple carrier sheet on top of the bundle, held in place by the strapping or the customer can apply a sticky label over the cross-strap.The mailer will provide these labels, which must be placed in the top right corner of the bundle and which must correspond to the dimensions of the items being posted, and the text will be large enough to be highly visible (18 point or above). For bundles held together with polywrap the label must comprise a white adhesive label, of comparable size to the normal bag label (12cms x 5cms), applied to the outside of the polywrap. The label must be applied in such a position that it obscures the delivery address of the item beneath the wrapping to avoid the bundle being perceived as a single item of mail. Standard bag labels may only be used if they can be affixed securely to the top of the bundle and it can be assured that the label will remain on the top of the bundle during transport. (Attaching labels to the strapping with bag ties is NOT acceptable for Health and Safety reasons unless the loose end of the bag tie has been clipped to a safe length).

Weight Limits

Labelling

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