Premier Customer Guide

2.0 Entry qualifications

2.1 Minimum Volumes The minimum volume a customer must reach prior to utilising the Whistl Premier service is 4000 items per collection. For the Whistl PremierSort service please refer to the PremierSort Customer Guide. 2.2 Addressing Standards The Customer must ensure that the Addressing Standards set out in Appendix A and the Technical Envelope Specification in Appendix D are met. The Customer must also ensure that each mailing item is addressed to its recipient so that the address is visible at all times and legible. Postcode Accuracy The Customer must also ensure that at least 90% of mailing items are fully and accurately addressed and Postcoded in accordance with the Royal mail’s Postcode Address File (PAF®).

OCR, CBC or Mailmark Customers posting letters using the OCR or CBC services must ensure that the physical properties of the mailing items meet the required service specifications. OCR services require certain type faces to be used only to ensure Royal Mail’s machines can read and process the mail accordingly. Specific parts of the envelope or outer must be kept free of text and artwork so that Royal Mail can print and recover route codes as mail is machines sorted. Applying an OCR font Full guidance on designing items and meeting the OCR specifications is provided in Appendix F. Applying a Customer Barcode Full guidance on designing items and meeting the CBC specifications is provided in Appendix G. Applying a Mailmark Full guidance on designing items and meeting the Mailmark specifications is provided in Appendix Q.

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