Appendix K Key National Postings (KNP)/ Exceptional and Large Posting (ELP)
1.0 Introduction
Above Normal Daily Postings (on one day) 1,000,000 Letters – machineable 1,000,000 Letters – un-machineable 500,000 Large Letters 250,000 Packets Geographical bias
The information in this document is designed to define the process for managing together KNP/ELPs; it describes the communication channels, the flow of information and the actions required by each link within the process. This process applies to all access services offered and this is in addition to and does not replace any existing processes for handling Access Postings as described in the Premier Customer guide. The effectiveness of a KNP/ELP is largely dependant on the timeliness of the exchange of key information between the poster and Whistl. 2.0 Background The KNP/ELP process is designed to ensure advance notice is provided for all postings that are considered ‘exceptional’ because of their volume, size, shape or geographical bias. The KNP/ELP process is used to raise the awareness of particular mailings to ensure these mailings are planned, communicated & executed to meet the product specification and quality of service in an efficient & cost effective manner to the benefit of all concerned. 3.0 Definition A KNP/ELP is any posting, which may cause operational difficulties and may not be successful or meet quality of service unless it is planned distinctly from ‘business as usual’ mailings and the plans implemented. It should be noted that individual postings may not themselves cause operational difficulties, but may contribute to such concerns when combined with other postings.Therefore, if any posting fits any of the criteria described below, then the KNP/ELP process must be followed and the customer must notify Whistl at least 4 weeks prior to the date of posting to enable detailed operational planning to take place.
Other Criteria • Postings containing items of an unusual size/shape or weight. • Items that do not fit through the average sized letter box as defined European standards commission. • A posting with a geographical bias can apply to any Access service, therefore, the operational impact of a posting with this profile will nearly always be considered for KNP/ELP status. • When a business replied envelope item is included in the outward mailing where there is anticipated response level of more than 10,000 items for 5 consecutive days. 4.0 Entry Level Volume is not the only determining factor; it is one of workload and capacity.A common sense approach is applied to postings that may be reasonably be considered to be ‘exceptional’ because of their size, shape, or geographical bias and/or show a significant spike in the normal posting pattern. 5.0 Documentation A fall to earth of the mailing profile must be presented a minimum 2 weeks prior to the posting being handed over to Whistl.The format of the fall to earth is shown below.Any changes to the FTE must be notified immediately by Whistl. Customers must provide detailed ‘fall to earth’ in the format detailed below in EXCEL two weeks in advance.
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