Premier Customer Guide

Figure 4: Insert clear zones

Inserts • where the Delivery Address Block or Delivery Address and Mailmark Block is on an insert within a window or viewed through polymer, the Delivery Address Block or Delivery Address and Mailmark Block (with the exception of the MDI (if present), addressee name and title and Organisation name) must be fully visible, with the left, right and bottom edges of the Delivery Address Block or Delivery Address and Mailmark Block (with the exception of the MDI, if present, Addressee’s name and title, and Organisation name) at least 2mm away from the window edge (4 times module size between a 2D Mailmark and the edge of a window); • if the Mailmark barcode appears directly below the Delivery Address Block no clear zone is required within the window above the Delivery Address and Mailmark Block. In this situation some or all of the MDI (if present), the addressee’s name and title, and the Organisation name may tap out of the window (to the top or to the right) as long as they are capable of being tapped back in; • there remains the recommendation of a 5mm clear zone around the top, bottom, left and right edges of the Delivery Address Block or Delivery Address and Mailmark Block, which is free from text, graphics or patterning. Therefore the clear zone recommendations that are not met within the window can be met through the provision of further clear zones on the envelope; • please note that the window edge itself is not considered an infringement of the 5mm Address Block clear zone but it is considered an infringement on the Mailmark barcode clear zone; and • no part of the Delivery Address Block (aside from the MDI, if present, addressee’s name and title, and Organisation name) taps out of the window on a paper envelope or the ‘clear’ window area on a polymer envelope or polywrapped item. During design, printing and enclosing, you should take into account the various tolerances associated with these processes to ensure that each Mailing Item within your mailing consignment meets these recommendations. The recommendations and requirements set out in this section apply at all times, including after the Mailing Item is tapped on any of its four edges to induce maximum insert movement. For clarification, please see Figure 4, which shows a Delivery Address Block with the 2mm and 5mm clear zones represented in a window (not to scale):

Please note:

Whilst the window edge within the 5mm zone should be clear of print, graphics or patterning it can be any colour as long as it is clear solid and meets the print contrast ratio recommendations. Mailmark barcodes may also be positioned above, below, to the left or to the right of the Delivery Address Block and may also be positioned (window size permitting) vertically. It is recommended that they are always parallel with one edge of the Delivery Address Block and with one edge of the Mailing Item. 11. Return Address It is a requirement that each Mailing Item includes a return address on the outside of the Mailing Item in a manner that we can machine read it and the address must be preceded with the words ‘Return Address’ on its own on the first line (in the position normally taken by the addressee name in a Delivery Address). • is entirely within 40mm of the top of the Mailing Item (preferably on the back face of the Mailing Item); • is entirely at least 75mm from the right hand edge if on the front of the Mailing Item; • includes all the elements of the geographic address laid out below the ‘Return Address’ line of text and adheres to the layout recommended for a Delivery Address; • is, if on the front of the Mailing Item, made up of font that is smaller in size than the font that is used in the Delivery Address; • is one of the non-proportional fonts detailed in the font list that is recommended for the Delivery Address. We recommend that the Postcode of the return address is encoded into the Mailmark barcode (if the Mailmark barcode that you have chosen has that data field). Please note: For mail pieces that are classified as large letters because they are thicker than 5mm, we will only be able to process returned items if the return address is placed on the reverse of the mail piece within 40mm of the top. We recommend that the return address:

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