Southway Stories @southwayhousing.co.uk www.southwayhousing.co.uk 15
The next five years A new plan
Our new Five-Year Plan which sets our future priorities for homes and communities is here! We received over 1,000 responses from customers and colleagues as part of the feedback sessions we held to gather people’s views on our plan which is great and thanks to everyone who gave time to have their say. Your views have helped to shape the services we’ll run for our customers and how we’ll develop the business over the next five years. Our vision is to ‘Provide excellent customer service and quality homes where communities thrive’ and we’ll do this by focusing on six themes; Customers, Neighbourhoods & Communities, Homes, Sustainability, Colleagues and Growth. We also have new company REACH values to strengthen our relationships with customers and to help us to continually improve the services we offer. These are Respect, Equity, Ambition, Compassion and Honesty.
Our plan runs up until 2030. Read it in full here.
We received lots of invaluable feedback during our customer consultations and we will keep you updated on how we’re using your comments to continue improving and investing in your communities.
Respect
Equity
Ambition Compassion Honesty
A new look .
We’ve also refreshed our logo and branding. You’ll start to see our new look appear in your communities, in information we send to you, and on our digital channels like our website and social media. Southway’s old identity began when the company first formed 17 years ago, so we thought now was a
good time to update this in line with our new Five- Year Plan and to reflect the services we offer today.
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