Southway Stories Spring 2025
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Strengthening our Customer Voice: New tenant groups
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It details how we’ll listen and respond to your feedback and how you can influence how services are run. All feedback is valued, and we encourage you to get involved. You can read the full strategy on our website by scanning the QR code above or ask us for a copy. New Customer Voice Panel We’re starting a new tenants’ panel to help hold us to account on our strategy and promises to you. We’ll meet or talk to you online every three months and you can challenge us if things are not where they should be and suggest ideas to help us make improvements. Join our Scrutiny Panel We want more customers to join our Scrutiny Panel which is another important group which reviews different services and reports findings and recommendations to our People and Places Committee. We can meet and work on projects together in person or online and if you don’t want to join the panel, you can still suggest services you’d like the panel to review. Customers are at the heart of everything we do, and we’d like to thank everyone who helped to produce our new Customer Voice Strategy.
www.southwayhousing.co.uk/get-involved
Service Improvement Groups (SIGs) We have three SIGs; repairs, complaints and antisocial behaviour and will be setting up at least two new groups; one for Customer Access focused on customer experience, and one for Assets focused on improvements to homes. We’ll always work with you to support you to get involved in a way that suits you and will reimburse any expenses. Chorlton tenant Debbie helped shape the new Customer Voice Strategy and has attended the Repairs SIG. She said: "Some customers may think becoming involved isn’t for them, but everyone has valuable opinions and experience, which can really help with plans to improve Southway’s services. There are so many different groups to join and the Customer Involvement Team are brilliant at helping tenants who want to have their say. I would really encourage people to contact them and get involved."
Want to get involved and have your say? To find out more, contact Maureen Ward on m.ward@southwayhousing.co.uk or call 0161 448 4229. She’s looking forward to hearing from you!
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