Southway Stories Spring 2025
6
Members of the Housing Management Team planning their work for you.
Improving housing management
To ensure we are delivering services in the best way and responding to customers enquiries, we’re recruiting an additional Housing Manager who will manage half the current Housing Officer team and take the lead on our approach to anti-social behaviour. When are they in our community? We know you want our Housing Officers to be out and about and they will be doing more planned visits to people to check that everything is OK and that our records are up to date. The team currently receives a high number of telephone call back requests, an average of more than 300 a month. We’re always happy to talk, but we’re also improving the information on our website www. southwayhousing.co.uk which may help answer a query. Or you can pop in to see your Housing Officer in person at their surgery instead.
officers deal with matters outside as well as inside the home, working alongside other teams like our Environment and Caretaking Teams. They also provide a lot of support and advice to help people sustain their tenancies and work in partnership with statutory agencies, most notably Social Services, and signpost people to local support. What’s new with the team? To help with our plans to keep improving the service we’re recruiting more Housing Officers to reduce the size of the patches they manage, to around 600 homes. We’ve also introduced Housing Officer surgeries so you can go and see your officer closer to where you live. They also have regular estate walkabouts that you can join them on to have a chat about your community.
We’re working to make more improvements to our Housing Management teams so that we can support all of our customers. We have made significant changes to enhance the service provided by our Housing Officers over the past 18 months, with a new management team and improved policies, procedures and guidance. What do our Housing Officers do? Housing Officers have a varied and busy role. The team deal with all tenancy-related matters from allocating and letting homes, processing changes of tenancy such as mutual exchanges and successions, to monitoring adherence to tenancy conditions. They receive and investigate complaints of nuisance and antisocial behaviour and other matters like untidy gardens. The
Made with FlippingBook interactive PDF creator