Southway Stories @southwayhousing.co.uk www.southwayhousing.co.uk
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What is Mediation? Mediation is an effective way of resolving disputes by involving an independent and impartial third party mediator. Mediation provides a safe, structured, and positive environment for people in dispute to come to a mutually acceptable agreement and better understanding of each other. The people involved in the dispute will ultimately decide the terms of an agreement between themselves, with help from their mediator.
Mediation seeks to: › Change behaviour › Resolve conflict › Make realistic, workable agreements
Mediation is a proven method of dispute resolution that can save those involved time and suffering by avoiding the need for lengthy legal processes. It empowers individuals to find their own solutions which ensures that problems are resolved for the long term. If your relationship wit h your neighbour has broken down and you can’t find an effective way to communicate and raise your matters that are affecting you, please speak to your Housing Officer. We will explain the process and the benefits of engaging in mediation and then speak to the other party. Once both parties agree, we will refer to an independent mediator - meaning that they do not work for Southway. This service is free for Southway tenants involved in a dispute, including if one party is not a Southway tenant. We can also arrange for community mediation, involving a number of parties who are impacted.
We want all our residents to live in a safe and peaceful environment. We understand the impact that disputes between neighbours can have on individuals, families, and communities. To settle disputes between neighbours, at the earliest opportunity we will recommend that both parties engage in mediation. Making our communities safer with mediation
You can see your Housing Officer at surgeries in community venues across our estates, check our socials or website for locations and dates: www.southwayhousing.co.uk/surgeriesandwalkabouts
You can also contact us on 0161 448 4200 or via our website at: www.southwayhousing.co.uk/about-us/contact-us-find-us
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