All roundEurope, all round theworld
Royal Mail’s annual tracker study into the expectations and ambitions of UK SME e-retailers has revealed growing business confidence, with eight out of ten confident theywill increase sales in 2016. Royal Mail said that the confident outlook builds on the sales success of 2015. Almost three quarters of SME e-retailers increased their sales last year, the highest level in the last three years. The study indicates that parcel delivery companies have played an import role in this, with 66% of respondents citing on-time delivery as the most common factor in driving customer satisfaction. This is ranked higher in importance than the quality of products and the price of goods. SME e-retailers have identified new factors for competition this year – the rise of on-the-move smartphone shopping (47%) and price promotions which lead shoppers to seek out the best prices (44%). However the main drivers of competition remain the same this year, with SME e-retailers naming consumers’ price sensitivity and an increased number of websites as the main reasons for increased competition (both at 52%). If you’re an e-retailer and would like to find out more about Whistl’s Packets & Parcels services: email moreinfo@whistl.co.uk or visit www.whistl.co.uk E-tailers expect to increase sales
Frombusinessmail to lowand high-value ecommerce items overseas, our range of International services are just the ticket! With one convenient collection for both your national and international items, we remove the hassle of dealing with numerous delivery companies. Not only will you save your business time andmoney, you’ll also be able to give your customers more choice with a range of delivery and sortation options to suit their requirements. Choose AllSort if you want us to sort your letters, flats and packets, Registered if you need a signature on arrival or Pre-sorted if you’re happy to sort your own mail. Introduced in 2012, our International service has grown 215% over the past 4 years. Our aim for 2016 is to build on this success, that’s why we’re investing in sophisticated operational technologies and developing a new range of International tracked solutions. Thanks to our system improvements we will be integrating with a broad range of international carriers to give you the best route, speed and price tomeet your needs. Watch this space for further developments! If you’d like to find out more about our international services simply get in touch with your account manager or visit www.whistl.co.uk
International tracked services coming soon! • Fully tracked international parcels • Integration options • Supported bymultiple carriers • Standard and next day delivery speeds • DDP&DAP options • Customer MI & tracking portal • PUDOdeliveries • Liability as standard • Supported customs clearance
Whistlwelcomesonboard…
ChristineKey DIRECTOROF PACKETS& PARCELS
Tohelpus growour Packets&Parcels divisionandstrengthenour international operationwe’repleased toannounce that wehaveappointedanumber of newand highly experiencedmembers to the team. Home delivery specialist Christine Key joins us as Director of Packets & Parcels, to help us expand and build on our package delivery services. Christine brings invaluable expertise in the delivery sector having previously worked at Yodel, Home Delivery Network, DPD and Geopost. We’re alsodelighted towelcome on boardPaul Smithwhohas been appointed International SalesDirector andwill headup our international outbound support team.
Joining Paul and the rest of the international team isNick Frazer whohas been appointedCarrier Development Director tohelpdrive the international business forward. NickWells, CEOofWhistl said: “Whistl is going fromstrength to strengthwith significant appointments toour strong management team. “2016 represents an exciting time for Whistl withmajor investment and focus onour international andparcel delivery services. Our aimas always is to respond tomarket demandwith solutions thatmeet andexceedexpectations,constantlyputting quality at the heart of everythingwedo.”
Paul Smith INTERNATIONAL SALESDIRECTOR
NickFrazer CARRIER DEVELOPMENT DIRECTOR
4 Whistl Magazine • Spring 2016
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Whistl Magazine • Spring 2016
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