General Conditions
Important notice To help us serve you better, please indicate the name (and brand name, if applicable), as well as the reference number of each item on your order form. Prices Our prices are subject to market fluctuations and can change without notice. Applicable taxes Prices in the catalogue do not include sales taxes, which will be applied separately on your invoice.
Availability of stock Unless otherwise specified, any item that is not available will be replaced by an item of equivalent quality and cost. Any order that cannot be completed due to a product being out of stock will still be shipped, and the balance of the order will be shipped as soon as the items become available. Any order with a remaining balance of less than $20 may be cancelled, in which case the items will have to be ordered again. Returns Any return of merchandise must be authorized within 90 days of receipt. Please contact our Customer Service Department to obtain an authorization number. Depending on the condition of the returned items, re-stocking fees of 20% to 50% of the reimbursed merchandise may be applied. In order for a return to be authorized, any returned merchandise must bear an authorization number.
Claims The receipt of an incomplete or damaged order must be reported immediately to the delivery person, who must indicate it on your bill of lading. All claims must be submitted to our Customer Service Department with the bill of lading and the authorization number. General conditions – Shipping Shipping and handling charges are specific to each customer’s account. See bb.ca for delivery and freight details. Minimum order required is $35. Scan the QR code for direct access to the shipping page
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