Services that have a meaningful impact We will deliver reliable and responsive services to the people we serve, ensuring quality and accountability in all that we do.
Outcomes - What we will achieve • Our programs and services are accessible and equitable. • The principles of Indigenous reconciliation are embedded in our programs and services. • The people we serve live in healthy, inclusive, sustainable, safe and resilient environments that are responsive to their needs. • Our service provider accountability framework enables efficient and effective service delivery. Strategic Actions – How we will deliver • Work with governments, First Nations, Indigenous organizations, and service providers to deliver quality housing services that are inclusive, safe, accessible, and support sustainability and resilience. • Improve the accessibility, transparency, and equity of our programs, policies, practices, and systems. • Enhance the client and provider experience by re-engineering business processes and systems, and reducing bureaucracy. • Strengthen service provider capacity and joint accountability. • Enhance our relationships with First Nations, regional and municipal governments, Indigenous organizations, health service providers, and other social service providers.
Key Performance Indicators – How we will measure results • Number of households receiving rental assistance
• Percentage of homeless individuals who accessed housing and remained housed after 6 months • Percentage of clients reporting satisfaction with the quality, accessibility, and safety of their housing
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Strategy2030: Taking Action to Build a Better Future
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