Our Values
As we were developing Strategy2030, we engaged employees to identify the core values we need to achieve our strategic outcomes and advance our vision, mission and purpose now and in the future. These values and related behaviours strengthen our culture and ready us for change.
Service We demonstrate excellence in serving our clients. • Deliver consistent quality in every service interaction • Listen actively and openly • Offer clear, concise and accurate information Integrity We are accountable and strive to build trust. • Follow-through on commitments, tasks and responsibilities • Be accountable for our work, decisions and actions • Build trust through consistent, reliable behaviour
Compassion We lead with respect, empathy, and understanding. • Hear and acknowledge perspectives, emotions and experiences of others • Show kindness in words and actions • Offer support and resources
Innovation We build solutions for the future. • Explore and adopt new processes, tools and technology • Seek out new ideas and perspectives • Be proactive in sharing ideas, feedback and insights
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Strategy2030: Taking Action to Build a Better Future
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