03 Renew ties whith client
Renewing ties with your clients
Understanding the evolving role of the workspace in client relations requires looking back at the traditional practices of consulting firms. For decades, consultants traveled to clients’ offices to carry out their work on-site under well-defined contracts. This approach fostered close proximity and helped strengthen partnerships and trust. In recent years, however, a significant shift has changed this dynamic. consulting firms have transitioned from face-to- face interactions to primarily online relationships. As a result, clients have significantly reduced the size of their offices, leaving less space for external service providers. This shift means that clients who once valued the traditional, in-person model no longer require consultants’ physical presence. Yet, this move to virtual interactions has had notable consequences. Since the pandemic, client relationships, now mostly virtual, have lost some of their personal touch. The in-person proximity that was once key to building trust-based partnerships has diminished. Furthermore,
this distance limits consulting firms’ ability to respond quickly to market changes and thus their capacity to pick up on subtle signals that help them anticipate and adapt. Workspaces can play a pivotal role in restoring these weakened connections. By adopting hospitality-inspired concepts, consulting firms can become instrumental in strengthening relationships with clients and partners by offering: • Spacious, welcoming, functional, and comfortable designs, • Seamless, personalized services, • A branded environment that aligns with the firm’s marketing goals. Clients, often at the heart of the user experience, will feel valued in such an environment. Whether visiting for a meeting or a presentation, the experience will leave a lasting impression, linking the premium service to the firm’s overall commitment to excellence.
15
Made with FlippingBook Digital Publishing Software