Great Customer Experience Program
With all this incredible recognition the Great Customer Experience is excited to be working with the Tasman team to support them in maintaining their remarkable reputation. Dave has recently presented a GCE Venue Awareness session to staff from various areas of the hotel and is working on the schedule to deliver ongoing sessions. It was obvious that staff have great pride in the Tasman and creating amazing memories for their guests. It was encouraging to see how important it is for the Tasman team to create great experiences not only in the hotel but more widely in Hobart and Tasmania. This is something the GCE team emphasises when working with venues and their staff - that they are all part of an eco-system of experiences and the more they strive for excellence and promote each other the more successful the industry can be overall.
facilitated by the Tasmanian Hospitality Association.
“This initiative provided invaluable insights through an external, objective perspective on our operations, marketing, customer service, and staff engagement and training. “The Staff Venue Awareness Session was particularly beneficial, enhancing our team’s understanding of customer expectations and refining our service approach. The recommendations and strategies provided - ranging from client service delivery improvements to consistent staff training and marketing advice were practical, actionable, and measurable. “The expertise and insights shared by the external consultant were highly valued and well received. Bridestowe implemented several key recommendations, leading to tangible improvements in customer satisfaction and operational consistency. “We highly recommend the Great Customer Experience program to other industry partners looking to elevate their service standards and business performance. The benefits extend well beyond the initial assessment, providing long-term value for any hospitality business.”
North and North East Kim Weston, manager at the Bridestowe Lavender Estate, has always been a keen supporter of the THAs Great Customer Experience program. The THA initially began conversations with Kim during Covid, offering support, guidance and resources to help during this incredibly difficult time. Since then, the Bridestowe Lavender Estate and the THA have worked closely together. One of the GCE team sits with Kim annually and carries out a Business Health Check. This process often highlights the benefits of a Venue Awareness Sessions with the staff. The VA’s are always full of engagement and the feedback from staff is remarkable. Kim has also taken advantage of other THA support programs on offer to ensure his venue has the best chance of success. Below is a testimonial from Kim. “Bridestowe Lavender Estate had the pleasure of participating in the Great Customer Experience program, including the Business Health Check,
North West and King Island It’s been an eventful and action-packed two months for on the North West visiting local businesses, collaborating with communities, and supporting the growth of Tasmania’s vibrant hospitality scene. One of the major highlights was the Great Community Session in Penguin, in anticipation of the town’s 150th anniversary celebrations in 2025. This session, which was specifically tailored for local businesses, offered
35 Tasmanian Hospitality Review Apr/May Edition
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