Bede’s Summer School
Student Handbook
If you feel sick
TIME
WHO TO TELL?
If you feel sick when you get up If you feel sick during the day If you feel sick during the night
See your House Parent
See the Nurse, Welfare Manager or your House Parent
See your House Parent or find any staff member
If you have a headache or a sore throat, the Nurse or Welfare Manager is allowed to give you basic non- prescription medicines, for example, paracetamol, throat lozenges or cough syrup. If you need to see a doctor, we will book an appointment for you, usually the same day or the next day. Sometimes it is necessary to pay for the doctor’s visit – in this case, the money will be taken from your pocket money. If there is an emergency, we will call an ambulance. Medical and dental care If you would like to make an appointment with a doctor or dentist whilst staying at Bede’s Summer School, please see the Welfare Manager who will organise this for you.
Your welfare
Contact with your family PHONE CALLS You can use your mobile phone at designated times to call your family and friends, and it is also possible to buy a UK sim card to phone home if you do not have roaming. If your parents wish to phone you at the centre, they should speak to the Welfare Manager to arrange this. If you need any help making or receiving phone calls, see the Welfare Manager. EMAILS You can use the centre computers during your afternoon free time to access your emails. Your parents can also contact the staff by emailing the centre email address. VIDEO CHAT You can also communicate with friends and family via video chat at most of our centres. Ask the Welfare Manager or your House Parent for details and help if you need it. RECEIVING POST Your parents can send you letters and parcels during your stay at Bede’s but they must make sure they send them to the correct centre address (not to Head Office, please see page 26). Any post must be clearly labelled with your name and Bede's Summer School in the addressee line. Bede’s is not responsible for any missing or lost post.
Life in the UK The UK is a safe country; however, when you go off campus, be careful with your pocket money and any valuables you may be carrying. In the UK, people drive on the left. Always look BOTH ways when crossing roads. When you are in the UK, you are subject to UK laws. If you are unsure, please speak to Bede’s staff. The UK weather can be unpredictable, please be prepared for very hot and very wet days and always check the forecast! If you have a problem If you have a problem, you should speak to a member of Bede’s staff straight away. If your problem is not resolved by the staff quickly, you should speak to the Centre Director. HOUSE MEETINGS You will have three meetings each day with your House Parent. Use them as an opportunity to share any concerns, needs or problems you might have.
VISITORS If your parents or family friends are in England and want to visit you during your course, they must contact the Centre Director in advance to organise this. The procedure is: 1. Parents speak to the Centre Director to request a convenient time to visit. 2. Parents send official notification (by letter, or scanned email) to confirm the visit. This must be signed by the parents. 3. When the visitors arrive, they must report directly to the Centre Office, show their identification and complete the Visitor’s Form. 4. All visits (on-site and off-site) are authorised at the sole discretion of the centre management and the times agreed must be respected. Religious worship If you would like to pray at the centre or if you would like to visit a place of worship during your stay with us, please see the Welfare Manager who will organise this for you.
Travel insurance is included in the fees. Please visit our website to find out more about student travel insurance policy.
PROBLEM
WHO TO TELL?
Problem with your room See the Welfare Manager Problem with your class/level See the Academic Manager Problem with the activities See the Activities Manager Problem in your house See your House Parent Problem with the food See the Welfare Manager Serious problem See the Centre Director
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