Averitt’s approach to two-way communication with associates is ongoing throughout the year. It provides multiple channels, invitations, and methods for associates to provide feedback, including confidentially. Ongoing communication in lieu of once annually ensures that responses are timely and encourages greater participation. Over an annual cycle, all associate email addresses are sent a request asking for feedback and reviews. Our entire associate email database is used, and separate groups are sent once per quarter. Positive feedback is encouraged to submit online reviews. Negative feedback is sent to leadership to review and address relevant concerns. Communication channels open year-round to our associates include: • Talk to Gary – direct-message our CEO • Make a Suggestion – general suggestions to head of HR • Open Door Program – managers invite direct associate feedback • Driver Feedback App – app for drivers to provide feedback • Driver Advisory Council – volunteer group of drivers collecting feedback • Monthly Team Meetings – local team meetings to provide feedback • Averitt Open Line – confidential grievance line via web or phone 100% of associates were invited to participate in two-way communications. In 2024, 65% of associates attended in-person or virtual meetings. The 35% who did not attend in-person or virtual monthly meetings were typically the road drivers who were participating in the Driver Services calls. 100% of over-the-road drivers (Truckload and Dedicated), the largest single segment of Averitt’s workforce, participated in recurring phone calls with the company’s Driver Services Team to collect their feedback.
ASSOCIATE FEEDBACK PRACTICES
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