Patients receive treatment faster under new protocols at Mona Vale New protocols introduced at Mona Vale Hospital’s Urgent Care Centre have led to a reduction in wait times as nurses can start treatment immediately after triage.
Mona Vale Hospital has become the first urgent care centre (UCC) in NSW to implement Emergency Care Assessment and Treatment (ECAT) protocols. The protocols allow nurses to begin treatment immediately after triage which ultimately helps to reduce wait times and improve patient outcomes before a
medical officer, nurse practitioner or physiotherapist takes over care. The milestone followed the successful implementation of ECAT protocols across NSLHD’s emergency departments last year. Mona Vale Hospital’s UCC nurse unit manager Heidi Stojic said early adoption of the system
is helping streamline care and enhance the patient experience. “Patients are now receiving treatment faster, which helps reduce anxiety and improves their overall experience,” she said. “It’s been a really positive step for both staff and the people we care for.”
Mona Vale Hospital UCC staff on the launch day of the new ECAT protocols
NSLHD 2025 Year in Review
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