Jones Smiles - April 2020

REPORT THE WELLNESS

April 2020

770-965-3048

www.JonesSmiles.com

Commitment During Uncertainty

Dear Patients,

We have also implemented additional cleaning protocols for common areas and exam rooms that will continue to occur.

In our last newsletter, Dr. Copeland discussed our commitment to continuity and care. With COVID-19 (the coronavirus) rapidly impacting so many aspects of our daily lives, and in the face of so much change and uncertainty, Dr. Copeland, our team, and I wanted to make another kind of commitment: to be here for you if you need us. During this time, we are continuing to see all existing, as well as new, patients for urgently needed care/concerns and dental emergencies. We do ask for your understanding as we have had to reschedule all preventive appointments. We will be making extra appointments available for these procedures as soon as it is safer to do so. We have also added additional precautions to mitigate the spread of the virus. These include screening all patients and team members for symptoms, exposure, recent travel, and other risks immediately upon arrival and rescheduling as necessary.

Should you need to come in for an issue, you may notice that we’ve temporarily removed nonessential items (magazines, toys, books, etc.) from waiting areas and exam rooms. As an additional level of customer service and to promote social distancing, we have created a remote check-in option, which allows you to wait comfortably in your car while we are setting up treatment areas for you. We have also included a guide for dental emergencies and urgent care (on Page 2) you can save or pass along to a friend or family member during this time. This should provide useful information, and please know we are here for you if you need us. We wish you and all your loved ones health and wellness during this time and always! Dr. Jones, Dr. Copeland, and Team

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