NDS 2025 Program Guide Final

Delta Hotels Toronto OCTOBER 25-26, 2025

PRACTICE MANAGEMENT TOPICS

The Dentist Leader’s Playbook: 3 Essential Staff Management Strategies Every Dentist Needs Dentists often find themselves thrust into leadership roles with minimal preparation or training. This focused session delivers three powerful, immediately applicable staff management strategies that transform how dentists lead their clinical teams. Dr. Mahn will share stories and approaches from the perspective of both dentist and executive leader revealing simple yet effective approaches to build team trust, navigate difficult conversations, and create an accountable practice culture. Participants will leave with practical tools they can implement on their very next clinical day – regardless of their status in practice. Learning Objectives: • Apply a simple daily routine that prevents communication breakdowns and builds team cohesion • Master a straightforward approach for establishing boundaries and setting standards that team members actually follow • Implement a non-confrontational system for addressing performance issues while maintaining positive relationships.

Dr. Jonathan Mahn DDS

Oral Surgery and Implants – A PLP Perspective PLP staff will explain what PLP is and explore dental malpractice as it pertains to oral surgery and implants. For educational and illustration purposes, the presentation contains numerous resolved PLP case studies.

Learning Objectives: • Understand basic dental malpractice; and • understand risk management as it pertains to oral surgery and implantology.

Alan Lachapelle Professional Liability Program Department Head

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