Flex Administrators Visa Debit Card 101 Following the steps below will make using your Debit Card easy.
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DEBIT
BEN SMITH
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Activate Your Debit Cards
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You can activate your debit cards by calling the toll-free number located on the activation sticker on the front of your flex card or by visiting the website on the back of the card.
Check Your Email You may be required to support a purchase. If documentation is requested, you will receive a request
Log Into Your Account Any Time Access your account with the online portal or the Flex Administrators Mobile App at any time to check your balance, view required tasks, submit receipts, and more! You may also call Flex Administrators at (616) 456-7908 from Monday-Friday 8:30am - 5:00pm EST and speak with our receptionist who will assist you with questions, or connect you with your account manager for further assistance. via email only, 1-2 days following your debit card swipe. You will have 30 days from the date of the first emailed request to submit your documentation. If it is not received at the end of 30 days, your debit card will automatically be suspended until either the documentation is submitted or a repayment is made to your account. Please see your Flex Administrators brochure for instructions on how to submit documentation.
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Use Your Flex Card to Pay
Use your Flex Administrators VISA card when paying for eligible medi- cal, dental, vision or dependent care expenses. Your eligible expenses will be determined by your plan design.
Save Your Statements You may be asked to submit docu- mentation to verify that your expenses comply with IRS guidelines. Each itemized statement must show: the provider/merchant’s name, the service received or items purchased, the date of service/purchase, and the amount charged for the services/items purchased. You may also submit an Explanation of Benefits (EOB) from your insurance provider to support your debit card purchases.
The other side of this sheet contains answers to the most frequently asked questions.
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