Operational Efficiencies • Take responsibility for daily operations of the team • Ensure that the team adhere to LB policies and procedures • Take responsibility for compliance of team with statutory obligations • Set all objectives and KPIs from the AOP, to be monitored and reported on a quarterly basis • Recommend improvements in the efficiency of operations • Meet client and corporate reporting requirements • Establish ways to drive discipline, consistency and simplicity to obtain efficient, productive and effective operations in your area of control • Be accountable for maximising staff utilisation • Manage PMA pricing & control the level of service provision according to each PMA Sales and Marketing • Contribute to the firm’s sales and marketing initiatives (involvement in pitches etc.) Key Client Management • Develop and execute Client Plans for the Top 3 - 5 team clients initially to include: » Engagement and communication » Building deeper and broader relationships » Ensuring services are of high quality and effectively delivered by the team » Responsibility for monitoring client satisfaction and acting on feedback » Seek opportunities for incremental income from existing clients
Business Development • Take responsibility for prospecting new business from new clients • Create and maintain all necessary marketing collateral for your team Collaboration/Referrals • Work collaboratively and constructively with other PM departments and support services – i.e. FM, LBPMS, Property Management Finance, Insurance, Health, Safety and Wellbeing. HR, Finance and IT to ensure a comprehensive and effective service to clients • Show support for all the service lines both internally and externally • Generate referrals at every opportunity • Work share with other teams to provide the best service Lee Baron can offer, to protect and enhance our reputation and manage risk
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